Marriott international – sales & marketing associate
location: courtyard by marriott queretaro, av 5 de febrero no 1351, queretaro, mexico, 76120.
Position type: non-management.
Summary: contact appropriate individuals to resolve guest calls, requests or problems, using sales techniques to maximize revenue while maintaining loyalty and up-selling. Determine and give complimentary gifts to guests such as rewards points, show tickets, or gift certificates. Promote brand awareness internally and externally. Process requests for redeeming marriott rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter marriott rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support sales & marketing such as filing, emailing, typing, and faxing. Assist management in training and motivating employees and serve as a role model. Follow all company policies and procedures, ensuring professional appearance and confidentiality of proprietary information and protection of company assets. Welcome and acknowledge guests, anticipate and address their service needs, and express genuine appreciation. Communicate using clear and professional language, prepare and review written documents accurately, answer phones with appropriate etiquette, develop and maintain positive working relationships, support the team in reaching common goals, listen and respond appropriately, monitor performance to ensure quality standards, read and verify information, move, lift, carry, push, pull objects weighing