Job description summary
as a time service delivery expert, you will be responsible for providing second level expert services for employees, managers and people & organization (hr) services community in the area of time services processes and act as a subject matter expert for these services. To coordinate with global services centers the implementation and execution of the end-to-end time services policies, programs and regulatory requirements into the daily operations of people & organization services as well as to provide support on time & attendance tool.
this role reports directly into the time service delivery manager
location: méxico, cdmx
#li-hybrid
novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you
job description
key responsibilities:
* provides day-to-day time services delivery operations with compiling and entering time & attendance data and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner.
* acts as subject matter expert for times services related to data and processes.
* ensures maintenance of all relevant hr related data is correct and complete. Ensures compliance in line with relevant legislation, data privacy, protection guidelines and other relevant guidelines across identified geographies.
* performs country specific data consistency check. Supports nfcm and hr controls.
* respects and follows the payroll calendar to prepare the necessary payroll inputs.
* resolves time & attendance related queries and issues within the standard established timeframes raised by various stakeholders, incl. associates.
* escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. It / time services unit lead).
* handles core t&a technology activities & bau tasks. Highlights exceptions and deviations. Extracts regular and ad hoc reports needed for payroll and other divisions upon request.
* identifies and gathers system enhancements and change requests to report and coordinates with it and/or global support team. Provides regular training to new and established stakeholders on the use of the time and attendance system.
* ensures all times services delivery performance metrics and kpis are met. Contributes to and supports projects in scope for p&o services.
essential requirements:
* bachelor's degree in any relevant discipline.
* 1-3 years of experience in hr services.
* excellent english and spanish language proficiency.
* competent in excel for data analysis and reporting
* strong stakeholder management and team work skills.
desirable requirements:
* minimum 1 year of experience in time services.
* experience contributing to transformation initiatives and transition projects is a plus.
* workday/sap system knowledge is an advantage.
novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
skills desired
curiosity, data privacy, employee experience, employee onboarding, hris (human resource management system), hr operations (hr ops), hr service delivery, human resource management system, human resources (hr), human resources management, identity and access management (iam), payroll, sdm