Location: guadalajara, jal, mx (work on site)
company: ntt data services
- answers the customers' contacts via agreed channels and record reported issues.
- screens, refers, and diagnoses internal inquiries and work requests relating to pc maintenance
- acts as coach & an escalation point for less experienced colleagues
- ideally university education, preferably technical degree or microsoft certifications
- experience of providing remote it support
- excellent communication and customer service skills
- this position is only available to those interested in direct staff employment opportunities with ntt data services, inc. or its subsidiaries.)"
"service desk analyst - english/spanishcompetitive salary & benefitsrole
overview
- documents service requests and dispatches orders to support groups for problem resolution.
- advises users on the interpretation of information technology (it) policies, capabilities, limitations, etc.
- provides quick response to ensure maximum uptime of all users.
role responsibilities
- manages customer interactions & records reported issues in the itsm
- screens, refers and diagnoses internal inquiries and work requests relating to pc maintenance
- participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
key skills
- ideally university education, preferably technical degree, or microsoft certifications
- experience of providing remote it support is an advantage
- ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- excellent communication and customer service skills
- good english reading and writing
- flexibility to work shifts if required
*benefits*:
- our people are the most critical component of our long-term success and their health and wellbeing are our priority.
- you will enjoy a comprehensive, locally competitive benefits package
- working for a top 5 company in the industry worldwide
- company culture focused on the employee wellbeing
- the opportunity to grow a career in monitoring/infrastructure
- learning & development platforms
tipo de puesto: tiempo completo
salario: $18,500.00 al mes
beneficios:
- caja de ahorro
- días por enfermedad
- programa de referidos
- seguro de gastos médicos mayores
- seguro de vida
- vacaciones superiores a las de ley
- vales de despensa
horario:
- turno de 8 horas
pregunta(s) de postulación:
- do you have an advanced level of english?
- are you able to work on-site?