*job number* 23054587
*job category* sales & marketing
*location* almare a luxury collection all-inclusive resort isla mujeres, one marriott drive, isla mujeres, quintana roo, mexico
*schedule* full-time
*located remotely?* n
*relocation?* n
*position type* management
*job summary*
leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
*candidate profile*
*education and experience*
- 2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; 3 years experience in the sales and marketing or related professional area.
Or
- 4-year bachelor's degree in business administration, marketing, hotel and restaurant management, or related major; 1 year experience in the sales and marketing or related professional area.
*core work activities*
*supporting developing & executing sales strategies*
- works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the dos.
- assists with the development and implementation of promotions, both internal and external.
*maximizing revenue*
- provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- recommends booking goals for sales team members.
*managing sales activities*
- monitors all day to day activities of direct reports.
- approves space release for catering to maximize revenue (dos, group) in the absence of a business evaluation manager.
- participates in sales calls with members of sales team to acquire new business and/or close on business.
- executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
*analyzing & reporting on sales and financial data*
- analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
- assists revenue management with completing accurate six period projections.
- reviews sales and catering guest satisfaction results to identify areas of improvement.
*ensuring exceptional customer service*
- displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- interacts with guests to obtain feedback on product quality and service levels.
- meets with guests during pre
- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- empowers employees to provide excellent customer service.
- observes service behaviors of employees and provides feedback to individuals.
- incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- executes and supports the company’s customer service standards and property’s brand standards.
- participates in and practices daily service basics of the brand.
- executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
*building successful relationships*
- develops and manages relationships with key stakeholders, both internal and external.
- works collaboratively with off-property sales channels (e.g., event booking center, market sales, gso) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- works with human resources, engineering and loss prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- attends customer events, trade shows and sales missions to maintain, build or develop key relationships with gso managers and customers.
*managing and conducting human resource activities*
- interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- utilizes all available on the job training tools for employees.
- marriott international is a