Current job opportunities are posted here as they become available.
operations customer service representative
reports to:
mexico operations manager / key account manager
location:
monterrey
environment:
hybrid (about 3 days onsite; 2 remote)
work schedule:
this position is full-time and hybrid monday through friday from 8:00 am to 5:30 pm with an hour break, but flexibility based on coverage. There are some after-hour and weekend expectations – the typical work week is about 48 hours.
who we are
recognized by gartner in their modern 4pl market guide, redwood logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across north america and mexico.
leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
whether you're just starting your career or are an established professional looking for your next opportunity, redwood inspires innovation across teams to provide transformative solutions for our customers.
purpose of your work
as an operations customer service representative working within redwood mexico (one of our entities), you will be responsible for supporting our mexico customers through daily operational duties.
how you make a difference everyday
accurately and efficiently coordinate carrier operation to ensure daily capacity & status updates
coordinate capacity to match customer needs amongst existing carrier base (carrier management)
provide trailer details for traceability and documentation purposes
record ongoing operations in tms by creating loads/tenders and sending rate confirmation to carriers
provide customers with visibility and send updated status reports
coordinate with carriers to establish regular updates and tracking reports
communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints
update load status in tms and ensure accuracy of information (i.e. costs, rates, dates)
meet with carriers to explore and review business opportunities to optimize their capacity
establish a cadence of revisions and agreements to ensure ongoing improvement
communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays
coordinate with broker for corresponding border crossing docs (doda, entry)
ensure shipment arrival to border/warehouse with complete and correct documentation
coordinate delivery appointments with consignee and ensure timely delivery
update & analyze kpis to identify opportunity areas and implement corrective actions when necessary
communicate effectively within redwood network for any additional help needed
quote and source additional spot capacity when required
support finance and intercompany when needed in case of discrepancies for load rates or carriers assigned
perform additional duties assigned by management
you've got this
ability to think critically, analyze data, and set strategic goals
excellent organizational, communication, and time-management skills
problem-solving and customer-oriented professional
ability to work autonomously, proven to be both a self-starter & team player in a dynamic environment
process oriented individual who has a deep understanding of customer impact and profitability
english proficiency at least 80%
progressive experience in an operational role within the transportation/logistics industry
minimum of 2 years of logistics operations experience & knowledge of the cross-border (mx/us/can) required
desirable proficiency with transportation management systems
what we offer
access to experts and resources for your learning & development journey
opportunity for internal mobility
employee referral bonus program
employee resource groups (ergs)
annual fundraising and volunteer events to give back to communities
life insurance policy for you starting 30 days after employment
personal health insurance coverage for you – major medical
30 days "aguinaldo" christmas bonus or prorated percentage your first year
vacation time starts at 12 days. Additional days will increase per mexican law
you will also receive benefits like saving plan (fondo de ahorro) and food coupons (vales de despensa) 6% or the maximum amount by mexican law
you will be provided with a cell phone allowance of $800 pesos per month minus applicable taxes
redwood is an equal opportunity employer. Employment decisions at the company are based on individual merit, qualifications, abilities, and the company's needs and resources. The company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.
redwood logistics
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