Company description
john crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion usd. John crane is part of smiths group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
Job description
the technical training manager is responsible for designing and delivering high‑quality technical training programmes for both internal employees and customers, with a strong focus on practical, hands‑on training delivery.
The role supports capability building, customer confidence, and revenue growth by delivering engaging training on the company’s sealing technologies, including wet mechanical seals, dry gas seals, and sealing systems. While product knowledge is advantageous, the primary focus is on experience delivering customer training and facilitating practical exercises.
This role is focused on supporting the latin america region, delivering training in spanish and portuguese, and expanding our customer training offering across the region.
Training delivery
deliver instructor‑led technical training to internal employees and customers, both in‑person and virtually.
Facilitate hands‑on, practical exercises, workshops, and demonstrations, enabling learners to apply concepts in real‑world scenarios.
Deliver customer training programmes, including scheduled courses and bespoke customer workshops tailored to specific operational needs.
Deliver training in spanish and portuguese to support regional audiences across latam.
Serve as a technical and practical training ambassador when engaging with customers.
Content & programme support
use existing materials and adapt them to support practical application, exercises, and scenario‑based learning.
Collaborate with product, portfolio, engineering, and operations teams to ensure training content is technically accurate and operationally relevant.
Support and enhance hands‑on training components, including equipment‑based training where applicable.
Provide structured feedback to improve training effectiveness, usability, and learner engagement.
Customer engagement & commercial support
support revenue‑generating customer training programmes across latam.
Partner with sales and commercial teams to identify and develop customer training opportunities.
Deliver professional, high‑quality training experiences that strengthen customer relationships and trust.
Actively contribute to the growth of customer training offerings into spanish and portuguese‑speaking markets.
Continuous improvement
collect learner feedback focused on both theoretical understanding and practical competence.continuously improve training delivery methods using modern learning and facilitation techniques.
Support regional training reporting and continuous improvement initiatives.
Qualifications
required skills & experience
essential
proven experience delivering technical training to customers, ideally in an industrial or engineering‑focused environment.
Practical, hands‑on experience in delivering technical workshops, exercises, or equipment‑based training.
Confidence in facilitating interactive, scenario‑based, and applied learning experiences.
Strong instructor‑led facilitation skills (in‑person and virtual).
Fluency in spanish and portuguese (spoken and written).
Ability to clearly explain technical concepts and guide learners through practical applications.
Willingness to travel within the latam region as required.
Nice to have
experience with wet mechanical seals, dry gas seals, sealing systems, compressors, or related rotating equipment.
Background in oil & gas, energy, industrial manufacturing, or similar sectors.
Experience delivering hands‑on customer training in a paid or commercial context.
Train‑the‑trainer or adult learning certification.
Personal attributes
strong customer focus with a practical, problem‑solving mindset.
Confident and credible trainer with excellent interpersonal skills.
Commercially aware and comfortable engaging with customers.
Self‑driven, well‑organised, and capable of working autonomously.
Culturally aware and adaptable to different regional contexts.
Why this role
key role in expanding customer training and revenue in latam.
High visibility with customers and internal stakeholders.
Opportunity to deliver meaningful, hands‑on training with real operational impact.
Ability to shape and grow regional training capability in spanish and portuguese.
Additional information
diversity & inclusion
we believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
According our mission, vision and global policies:
under no circumstances shall staff be charged any fee or other costs in relation to their recruitment to work at smiths, whether directly or indirectly. Any recruitment fees shall be paid by smiths.
Smiths will not employ anyone below the age of 18. Smiths will take reasonable steps to satisfy itself of the member of staff’s age before that person starts work at smiths. When persons under the age of 18 are employed, they must not do work that is mentally, physically, socially or morally dangerous or harmful or interferes with their schooling by depriving them of the opportunity to attend school.
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