Overview
job title: call center representative
location: mexico city | on-site
responsibilities
handle inbound voice calls with professionalism and customer focus.
provide support on the following products and services:
credit cards (including reporting lost/stolen cards)
checking & savings accounts
debit cards
online accounts & mobile banking
bill pay & mobile deposits
loans & mortgages
other voice-related tasks as mutually agreed upon.
inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
assist customers with questions, transactions, and escalations, ensuring timely resolution.
document all interactions in the client's system with accuracy and compliance.
requirements
6–9 months of call center experience (bfsi experience preferred).
english proficiency: b2+ to c1.
must live within 1.5 hours of the site.
ability to work a 10-hour shift within hours of operation (6:00 am – 4:00 pm).
comfortable with schedule: two 15-minute breaks and one 30-minute lunch.
strong customer service, problem-solving, and communication skills.
ability to adapt to client systems, policies, and compliance requirements.
work details
location: mexico city (on-site)
schedule: 10-hour shifts, monday to saturday (with one weekday off)
hours of operation: 6:00 am – 4:00 pm
experience required: 6–9 months in a call center environment
english level: b2+ to c1
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