At dupont, our purpose is to empower the world with essential innovations to thrive.
we work on things that matter.
whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
discover the many reasons the world's most talented people are choosing to work at dupont.
why join us | dupont careers
*job description*:
dupont electronics & industrial is looking for a customer service assistant.
the customer service assistant will work with the customer service teams to help the customer service representatives deliver business results and provide a positive customer experience.
we operate in a dynamic environment and a highly competitive marketplace.
the customer service assistant must obtain a thorough working knowledge of the order to cash system and all applicable business policies and procedures this position may work with, but not limited to, other customer service reps, warehouses, regional contacts and carriers, to perform the functions of the positions.
in addition, this position will focus on supporting the broader needs of the na customer service.
*main responsibilities*:
- execute multiple sap transactions (i.e. returns, credits/debits, quality notifications, outputs, invoices).
- upload documents to customer ´s portals, doculinks,
- build working relationships with the customer service teams to help exceed customer expectations
- build working relationships with the rest of the support areas, like credit, mdg, logistic.
- act as an owner with the assigned tasks, proposing improvements if applicable
- create daily & weekly customer & business reports (i.e. open order report, gupi, etc.)
- must speak fluent english to enable strong communication with north america teams
- understand and support both internal and external audit requirements as it relates to customer service activities
- provide timely responses for all control & audit requests, including month-end order to cash processes
- provide highest quality of service by following best practices and adhering to policy and compliance standard
- responsible for acting within assigned delegation of authority to perform sap transactions (i.e. credits, returns, samples) while adhering to internal controls and sox compliance
*requirements*:
- bachelor's degree preferred
- excellent interpersonal and written communication skills.
- strong computer skills and literacy.
salesforce service cloud experience is a plus.
- knowledge of the sales to cash (stc)/requisition to pay (rtp) process is preferred.
- demonstrated flexibility/adaptability in a dynamic, fast-paced team in an inter-regional environment
- previous customer service experience with emphasis on sales to cash is desirable
- fluent in english written and spoken.
join our talent community to stay connected with us
on may 22, *, we announced a plan to separate our electronics and water businesses in a tax-free manner to its shareholders.
on january 15, *, we announced that we are targeting november 1, *, for the completion of the intended separation of the electronics business (the "intended electronics separation")*.
we also announced that we would retain the water business.
we are committed to ensuring a smooth and successful separation process for the future electronics business.
we look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
dupont offers a comprehensive pay and benefits package.
to learn more visit the compensation and benefits page.