Pellera – customer support agent job title
customer support agent
full-time
pellera is looking for a dedicated and customer-focused customer support agent to join our growing team. The ideal candidate will be responsible for delivering exceptional customer service through phone, email, and ticket-based support while ensuring timely issue resolution and maintaining high service standards.
if you are a proactive professional with excellent communication skills and the ability to thrive in a fast-paced environment, we would love to hear from you.
the customer support agent is responsible for providing quality and efficient customer support through inbound calls, emails, and ticket management. This role involves troubleshooting customer issues, documenting requests accurately, following operational procedures, and collaborating with internal teams to ensure a seamless customer experience.
receive incoming customer calls and emails and create support tickets for customer requests.
respond to high and critical priority tickets/projects in accordance with standard operating procedures.
assist management with daily customer support center operations including staffing coordination, training support, scheduling, and recognition initiatives.
provide remote support using telephone and remote-access support tools.
create, update, and manage the complete lifecycle of support tickets within the company ticketing system.
adhere to the customer support center operations manual and company policies.
fluent english communication skills (both verbal and written) are required.
strong customer service mindset with a professional and positive attitude.
prior experience in customer support, help desk, call center, or technical support roles preferred.
familiarity with ticketing systems and remote support tools is an advantage.
basic understanding of it support processes and customer service operations preferred.
professional development and learning opportunities.
exposure to dynamic customer support operations and technologies.