The impact you\'ll make as our product owner – service desk automation & user experience (ux), you’ll lead the vision, strategy, and delivery of automation, ai-enabled capabilities, and employee-facing digital experiences that transform how our global it service desk operates. Your impact? You’ll improve speed to resolution, expand self-service adoption, enhance employee satisfaction, and reduce cost-to-serve through scalable, data-driven, and user-centric solutions. Acting as the bridge between business stakeholders, it operations, ux teams, vendors, and development teams, you’ll ensure that automation and ux enhancements deliver measurable business value and outstanding employee experiences worldwide. What you’ll be doing own the product vision, roadmap, and backlog for service desk automation, ai capabilities, and ux improvements. Collaborate across itsm, digital & it shared services, ux, vendors, and service desk operations to deliver secure, scalable, and compliant solutions. Identify and implement opportunities to automate workflows, streamline processes, and enhance self-service tools. Define and track kpis to improve resolution times, reduce ticket volumes, and boost satisfaction. Champion user-centric design and continuous improvement of the employee digital experience. What we're looking for experience in it service management, product ownership, or service delivery—preferably in global environments. Proficiency in itsm platforms (servicenow preferred) and itil-aligned service desk processes. Hands-on experience delivering automation, ai-enabled capabilities, or self-service solutions. Strong stakeholder management and communication skills in multicultural contexts. Agile mindset with proven ability to manage product roadmaps, backlogs, and user stories. What you'll get from us we promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to make a difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39,360 people, serving customers in more than 100 countries through a global footprint of 95 factories. J-18808-ljbffr