About this opportunity
we are seeking a support engineer to provide technical service and support to our customers. In this role, you will troubleshoot and resolve issues to stabilize and optimize customer networks, configure and integrate various nodes and solutions in both new and live customer networks.
the support engineer interacts with customer technical staff, operation managers, service engineers, and other groups within the service delivery organization. You may also collaborate with sales, r&d, third-party suppliers, and local authorities.
this role requires continuous technical development to keep skills up to date. You should possess broad knowledge of telecom and datacom, including hardware, software, and network expertise. The position involves working in an international environment, often independently, with significant responsibility.
what you will do
1. work on 3g/4g/5g technology, packet core network
2. perform trace analysis using wireshark
3. problem solving and root cause analysis
4. handle customer issues
5. apply negotiation and argumentation skills
6. plan and organize effectively
7. deliver results and meet customer expectations
8. present and communicate effectively
9. collaborate with team members
10. apply technical expertise and technology
you will bring
1. last year students in communications, electronics, telecommunication, telematics, or related fields, graduating june 2024
2. excellent english communication skills
3. solid understanding of networking concepts
4. basic linux knowledge
5. programming and scripting skills, python knowledge is a plus
6. experience leading university projects is a plus
7. basic cloud computing knowledge
why join ericsson?
at ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of innovation. Join a diverse team of innovators committed to creating solutions for some of the world's toughest problems. You will be challenged and supported as you help craft the future.
what happens once you apply?
click here to learn about our typical hiring process.
we are committed to diversity and inclusion, believing that collaboration among people with different experiences fosters innovation. We encourage applicants from all backgrounds to apply and realize their potential with ericsson.
ericsson is proud to be an equal opportunity and affirmative action employer. Learn more about our policies.
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