Responsibilities
* show chinese etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in chinese hospitality by being humble and discreet in observing chinese protocol.
* respect and recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
* help accomplish– by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.
* communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
* able to read and write english
* proficient in the use of microsoft office and front office system
qualifications
* diploma or vocational certificate in hotel administration, hotel management or equivalent
experience
* 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
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