Global operations partnership opportunity
this is a unique chance to shape the future of operations in one of the most dynamic and fast-evolving regions. As a key member of the leadership team, you will serve as the critical link between commercial and operations teams.
your mission will be to ensure operational readiness for new business, enabling scalable growth and reducing risk in commercial execution. By safeguarding data quality and service level agreement compliance, you will directly impact client satisfaction, retention, and delivery excellence.
you will act as the single point of contact between commercial and operations, accelerating decision-making, resolving issues proactively, and driving alignment across teams. You will lead key regional projects, foster seamless cross-functional collaboration, and ensure that new business opportunities are both viable and sustainable.
this role requires strong analytical and problem-solving skills, with a focus on continuous improvement and impact delivery. You should have experience working in a regional or multi-country context, ideally within latam, and be fluent in english and spanish (written and spoken).
key responsibilities:
* cluster operations spoc: act as the primary operations representative for local commercial leaders, strengthen and foster effective communication between commercial and operations, and participate in local boards and leadership meetings to align operational priorities with business goals.
* client engagement enablement: support commercial by enabling operations to actively participate in client conversations, provide operational (technical) insights and solutions that enhance client satisfaction and deliver quality.
* project ownership & execution: foster a culture of accountability and continuous improvement within the ops team, lead and oversee key operational regional projects, ensuring alignment with strategic objectives, identify and remove roadblocks to accelerate project delivery and impact, and collaborate across the latam operations team to ensure effective prioritization and dependency management.
* new business evaluation: own the operational assessment for new business opportunities, collaborate with cross-functional teams to evaluate and implement scalable and sustainable solutions.
* silo effect prevention: promote cross-functional collaboration to ensure shared ownership and impact assessment across departments, ensure timely communication and coordination between local, regional, and global ops teams, act as a connector between teams to prevent duplication of efforts and misalignment, and proactively address communication gaps to safeguard delivery commitments.
success measures:
* timely and effective delivery of key regional and global operational projects, meeting defined kpis and business impact goals.
* enhanced client experience through operational support, proactive issue resolution, and improved data quality.
* clear and actionable feasibility assessments for new business opportunities, enabling sustainable growth.
* improved data quality (demonstrated by kpis managed by the global data quality team).
* delivery of operations ogsps linked to operations.