Hotel operations director
this exciting opportunity presents a chance to lead the operational performance of an all-inclusive luxury hotel with 500 keys and 18 food & beverage outlets.
the ideal candidate will have experience in senior hotel leadership, preferably within a luxury or lifestyle resort. They will be responsible for ensuring consistency with brand standards and delivering exceptional guest experiences.
key responsibilities:
* oversee departmental operations, driving financial outcomes and service innovation.
* lead cross-functional meetings, fostering collaboration and strategic discussions.
* develop and maintain infrastructure, maintenance, and safety programs to meet the highest standards.
* cultivate a culture of excellence, mentorship, and accountability through strong leadership in talent development and performance management.
* proactively improve service touchpoints, address concerns, and drive innovation in the guest experience.
requirements:
* 5+ years of experience in a senior hotel leadership role, ideally within a luxury or lifestyle all-inclusive resort.
* deep expertise in rooms division, food & beverage, and guest services.
* strong financial acumen with a results-driven mindset.
* passion for hospitality, innovation, and lifestyle-driven experiences.