Position: Operations Support Specialist
Location: Onsite 4 days a week in Mexico City
Must haves:
- 5+ years of experience with experience with Atlassian Jira Cloud
- Experience using a ticketing/ITSM system
- Practical scripting or automation experience
Day to Day:
Insight Global is looking for an Operations Support Specialist to support one of our clients out of Mexico City, MX. This Support specialist will provide day-to-day user support for Atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams. This role requires one to be onsite 4 days a week in Mexico City.
Compensation:
$70,000 to $100,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include:
- Christmas Bonus (equivalent to one month's salary).
- 12 days of initial vacation (increases with seniority).
- Vacation Bonus.
- Food Card.
- Savings Fund.
- Flexible compensation package (8%).
- Performance Bonus.
- Profit Sharing (variable).
- 10 Company Holidays (5 official + 5 additional).
- 5 Flexible days.
- Optional Pension Plan.
- Life Insurance.
- Medical Insurance (up to 750k pesos coverage).
- Free parking.
- Subsidized Cafeteria.
- On-site medical attention.