Overview:
the project management manager is a key player in our journey towards founding and maturing the operational excellence culture by driving the planning and execution of the strategic initiatives' portfolio across gbs.
this role will oversee cross-functional projects in areas such as accounts payable, billing, accounts receivable, payroll, customer service, and others that will be added to the scope of services, ensuring timely delivery, stakeholder alignment, and measurable impact.
key responsibilities:
·
prioritize, lead, manage and deliver end-to-end project lifecycles
for strategic initiatives in collaboration with smes, corporate and gbs leaders (process automation, digital transformation, erp migrations, software development, ai).
· monitor and report project portfolio performance according to gbs' management review process considering local and foreign audiences.
· develop project management skills (hard & soft) among the gbs teams to mature the operational excellence culture.
required qualifications:
· overall experience of
10+ years with at least 5 years in a project management role within shared services, technology, software development or similar in global environments.
· bachelor's degree in a relevant field (business, engineering, or related field) with proficiency in
agile methodologies
/pmi frameworks and risk management (pmp / agile certification preferred).
· must be comfortable in a fully bilingual working environment (spanish english) presenting strategic project status to vps and c-level executives demonstrating solid stakeholder management and communication skills.
· desired proficiency with relevant platforms and tools (erp systems, hris, ms office suite, ms teams) and sdlc projects.
soft skills
· accountability
· adaptability
· collaboration
· customer focus
· leadership