Key account manager job description
about the role:
we are seeking a highly motivated and results-driven key account manager to join our team. As a key account manager, you will be responsible for building and maintaining strong relationships with key clients or accounts. You will work closely with these clients to understand their needs, develop tailored solutions, and ensure high levels of customer satisfaction.
the ideal candidate will have +3 years of working experience in sales or related fields, with hvac sales experience being an advantage. A bachelor's degree in mechanical engineering or related degree is required, while a master's degree is a plus.
responsibilities:
* client relationship management: building and maintaining strong, long-term relationships with key clients, acting as the main point of contact for all their needs and inquiries.
* revenue growth: identifying opportunities for upselling, cross-selling, and expanding product or service offerings to drive revenue growth within key accounts.
* customer satisfaction: ensuring high levels of customer satisfaction by understanding clients' needs and proactively addressing any issues or concerns.
requirements:
* technical knowledge of air conditioning: understanding of various air conditioning systems, including their components, operation, and maintenance.
* vrf selection software: proficiency in using software tools specifically designed for variable refrigerant flow (vrf) system selection.
* chillers: expertise in the operation and maintenance of chillers, including both air-cooled and water-cooled types.
* air handlers: knowledge of air handling units (ahus), including their design, operation, and maintenance.
* pipeline management: experience in managing and overseeing the pipeline of projects or sales, from initial lead generation to final closing.
skills and qualifications:
* excellent verbal and written communication skills.
* strong interpersonal skills.
* negotiation skills.
* strategic thinking.
* problem-solving skills.
* sales and business acumen.
* customer focus.
* organizational skills.
* analytical skills.
personal traits:
* proactive attitude.
* resilience.
* empathy.
* resourcefulness.
* tenacity.
* curiosity.
* adaptability.
* optimism.
* integrity.
midea america corp. is an equal opportunity employer. We do not discriminate based on protected characteristics.