Join our team at cart.com as a tech support t1 jr.
are you passionate about technology and enjoy helping customers solve issues? Here’s your chance to join a dynamic team dedicated to delivering top-notch support!
about the role
schedule: monday to friday
responsibilities
* provide high-quality, multi-channel customer support (email, messaging, and phone) that meets client’s standards for productivity and customer satisfaction.
* prioritize and organize customer support tickets effectively.
* monitor and report trends or issues that may affect customer experience.
* maintain in-depth knowledge of client’s products, identify solutions, track bugs, and suggest ux improvements across brands.
assist customers with:
* finding and purchasing phone numbers
* porting numbers in and out
* sharing helpful resources from zendesk help center and recommending content updates as needed.
* participating in weekly team meetings and daily slack communication, collaborating with team members to enhance support.
* managing time efficiently to meet or exceed targets in both remote and in-office settings.
qualifications
* experience in technical support or similar roles.
* strong english proficiency (reading, writing, and speaking).
* strong communication and problem-solving skills.
benefits
* major medical insurance.
* career growth opportunities in a collaborative, supportive environment.
equal opportunity statement
if you’re ready to make a difference in our customers’ experience and grow with an innovative team, let’s talk! Apply — we’re excited to learn more about you!
additional details
* seniority level: associate
* employment type: full-time
* job function: customer service
* industries: computer and network security and telecommunications
referrals increase your chances of interviewing at cart.com by 2x.
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