.about atosatos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion.
european number one in cybersecurity, cloud and high performance computing, the group provides tailored end-to-end solutions for all industries in 71 countries.
a pioneer in decarbonization services and products, atos is committed to a secure and decarbonized digital for its clients.
atos is a se (societas europaea), listed on euronext paris and included in the cac 40 esg and next 20 paris stock indexes.the purpose of atos is to help design the future of the information space.
its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence.
across the world, the group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.dwp mto for existing us based it software asset mangement position.
*key focus and objective for role*:- liaise between customers and cross functional teams to ensure the timely and successful delivery of our solutions- proactively engages the customer throughout the week, every week, for continuous service improvement efforts and feedback.- responds daily to customer queries for information, instructions, updates and requests in a timely manner- researches and develops work level instructions, process flows, and any required customer facing documentation.- produces and presents reporting to customer and internal teams as scheduled or upon request- works with other teams (service desk, engineering, ad, network, server) to troubleshoot and resolve issues with data and imports- liaise with global infrastructure services, finance, and procurement to process purchase orders, invoices, and cost allocations hardware and software both internally and with customer- monitors and performs data integrity checks as required or requested by customer and provides detailed analysis on root cause and reports corrections as required o directs team members on process/procedures to maintain data integrity- makes recommendations to solutions team for automation and cost savings opportunities- resolves or coordinates and reports resolution of all action items- initiates software asset management conversations with the customer.- handles confidential microsoft ea/ adobe etla and other contractual agreements.
uses such agreements to configure license tool and advise customer of compliance across their estate.
advises customer on compliance issues/potential audit risks/contractual obligations for software both under agreement and commercial software- directs the loading of purchase orders and asset tracking records into a licensing system