*what are you going to do?
*follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
*how will you do it?
*order processing- order input in sap (different order types)- send order confirmation to customer (confirm delivery date based on atp, partial delivery allowed, etc)backorder monitoring and order management- monitor the customer backorders in conjunction with customer, warehouse, supply & demand, credit control, purchase and forwarder.
- maintenance of planned shipping days (delays, customer requests, etc)- handle customer order cancellations (doa)- monitor call-off ordersenquiry handling- handle customer questions on deliveries, delays, problems, etc.- follow-up on pending basic quotes- coordinate approach with inside/outside sales representativecustomer care- handle customer questions effectively and in a service-oriented manner- follow up on actions requested in sales representatives call reports- inform customers about changed delivery times and equivalent productsfiling & miscellaneous- keep customer details and price agreements up-to-date.
- collect, share and document leads, projects, competitor detailswhat are we looking for?
- customer-oriented experience with a focus on details- pc skills - ms office- communication and interpersonal skills- problem-solving - sap (desirable)