Job overview
we are seeking a highly skilled servicenow practice lead to spearhead the establishment and growth of our servicenow practice. As a technical leader, you will be responsible for leading implementations, shaping the future of our servicenow capabilities in mexico and beyond.
key responsibilities
* practice leadership
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o develop and execute the strategy, vision, and roadmap for our servicenow practice.
o design frameworks, accelerators, and intellectual property to drive delivery efficiency and consistency.
* hands-on delivery
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o lead implementations across various servicenow modules (itsm, itom, hrsd, csm).
o drive architecture, configuration, and complex integrations with platforms like azure, aws, jira, and sap.
* client engagement
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o serve as the primary client-facing expert for customers.
o conduct workshops, demos, and executive-level presentations.
o translate technical solutions into measurable business outcomes.
* team building
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o recruit, mentor, and develop a high-performing servicenow team in monterrey.
o promote certifications and ongoing skill development.
* pre-sales support
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o collaborate with sales on solutioning, rfp responses, and new opportunities.
o develop sows, shape proposals, and contribute to business growth.
* quality & governance
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o establish and enforce best practices, standards, and governance across all servicenow engagements.
required skills and qualifications
* technical expertise
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o proven experience with servicenow (itsm + itom required; hrsd and/or csm a plus).
o multiple servicenow certifications (csa + 2+ implementation specialist certs).
o strong background in designing and leading integrations.
o track record of mentoring servicenow developers.
* leadership & communication
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o bilingual (spanish/english) - able to lead u.s. client calls and build local teams.
o excellent communicator with both technical and c-suite stakeholders.
o experience in pre-sales: demos, workshops, proposals, and executive engagement.
o skilled in writing sows and negotiating requirements.
benefits
* competitive monetary compensation
* year-end bonus
* imss, afore, infonavit benefits
* major medical expenses insurance
* minor medical expenses insurance
* life insurance
* funeral expenses insurance
* preferential rates for car insurance
* tdu membership
* holidays and vacations
* sick days
* bereavement days
* civil marriage days
* maternity and paternity leave
* english and spanish language classes
* performance management framework
* certifications
* talisis agreement: discounts at advenio, harmon hall, u-erre, unid
* amazon gift card on birthday
* work-from-home bonus
* laptop policy
equal employment opportunity
we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.