*career area:*product support*job description:*your work shapes the world at caterpillar inc.*when you join caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.*role definition*work with the machinery management organization to keep turbines running. Help organize scheduled inspections, repairs, and support problem-solving.*responsibilities* monitor equipment and report any issues.* help maintain the availability and reliability of gas turbines and related equipment.* take part in equipment inspections and use digital tools to support equipment health and performance.* support schedule maintenance, troubleshoot issues, and prepare reports with guidance.* suggest improvements to help the team and equipment reliability.*requirements* bachelor’s degree in engineering (electronics, electrical, or mechanical) or similar field.* fluent in english* valid us visa required* willing to travel across the country*key skills*service*: basic customer service skills and willingness to help.* provides a quality of service that customers describe as excellent.* resolves common customer problems.* responds to unexpected customer requests with urgency and positive action.* provides direct service to internal or external customers.* documents customer complaints promptly.*initiative*: eager to learn and take on new tasks.* identifies and exploits own strengths; minimizes limitations.* utilizes available tools or approaches for increasing knowledge of self-motivation.*problem solving*: able to spot and help solve issues.* identifies and documents specific problems and resolution alternatives.* helps analyze the risks and benefits of alternative approaches and reach a decision on resolution.* uses fact-finding techniques and diagnostic tools to identify problems.*technical*: use tools and learn new skills.* provides effective technical solutions to routine functional challenges via sound technical competence.* effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.* helps others solve technical or procedural problems.*troubleshooting technical problems*: knowledge of troubleshooting approaches, tools, and techniques; ability to anticipate, detect, and resolve.* documents common hardware, software, and communications problems and likely resolutions.* adheres to standard troubleshooting procedures to ensure the effectiveness of resolutions.*this position requires a 5-days in office sc*hedule.*relocation is not available for this position*posting dates:*march 23, 2026 - april 6, 2026caterpillar is an equal opportunity employer. Qualified applicants of any age are encouraged to apply.
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