We are currently seeking a seasoned technical professional to join our team in the role of production support analyst.key responsibilities:provides technical leadership and ongoing support for complex technologies, special and major projects.possesses extensive and specialized technical knowledge as the business area may require.coodinates individually or provides team leadership as required in projects to support technical and business strategies.daily global production service quality:provides daily global production service quality, problem and recovery management, and platform availability.facilitates changes and identifies risks.leadership & teamwork:advise business staff or unit of technology uses to improve efficiency and effectiveness.provide technical analysis and solutions to business issues.maintains awareness of business technology strategies and the technical infrastructure to meet business requirements.operational effectiveness & control:provide support to critical applications while minimizing the impact of incidents in the operating environments.batch monitoring, incident management, problem solving are activities to be undertaken and directed.execution of disaster recovery tests, and support user's requests and uat environment tests.management of risk:ensure compliance, operational risk controls in accordance with hsbc or regulatory standards and policies;optimize relations with regulators by addressing any issues.observation of internal controls:maintains hsbc internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.qualifications:proven experience in the computer science or related field with a minimum of 5 years desired progressive practice.specialized experience in programming or database languages and techniques for application systems design;recognition as a technical resource within the work group;strong communication, project management, analytical, and leadership skills;the ability to take appropriate risk;a knowledge of businesses supported;and demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements, blending the technical environment with strategic direction.lenguage level:english level – advanced english proficiency c1.benefits:we offer competitive salary, flexible working hours, and opportunities for growth and development.at hsbc we prioritize diversity, equity, and inclusion.other information:we are an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count.we encourage applications from all suitably qualified persons irrespective of their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.