## manager global knowledge base*about the manager, knowledge management role:*clarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service-based businesses from traditional oe and aftermarket to the consumer.as part of the enterprise *customer experience (cx) program*, the *knowledge management leader* is a cornerstone role responsible for transforming clarios' knowledge ecosystem into a strategic, ai-enabled, value-generating capability. This leader owns the strategy and execution of the *global knowledge base (gkb)* - elevating it from a content repository into a globally connected, data-driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.this role operates as a *global cx leader*, orchestrating regions, functions, and technology partners to ensure knowledge, data, and insight flow seamlessly across markets - at scale and with speed - while respecting regional needs and priorities*key responsibilities:*global knowledge & data strategy leadership*own and evolve the *global knowledge & data strategy* as an integral pillar of the cx programdefine the future-state vision for the global knowledge base, spanning content, data, ai enablement, governance, and value realizationconsolidate, maintain and expand global knowledge base datadetermine and implement global knowledge base sources and standardspartner with cx, commercial, marketing, product, it/digital, and regions to align knowledge strategy with business priorities and growth agendas*ai*-*enabled knowledge & insight platform*improve knowledge discovery, usability, and relevanceensure responsible, scalable, and enterprise-grade use of ai across the knowledge ecosystemupgrade our *global operating model* for knowledge and data managementdesign and govern the process of global knowledge base data creation, maintenance and usage collaborating closely with it for implementationresponsible for the awareness and adoption of knowledge process and systemsestablish and enforce effective governance and change management to drive consistency across enterprise knowledge strategy and increase utilization of knowledge platformmonitors and evaluates the knowledge management program, including external benchmarking and the establishment of key performance indicators to quantify the effectiveness of the knowledge programlocalize and activate global knowledge assetsset standard for regions and functions to use data in global knowledge baseengages with stakeholders and business units on all efforts related to the knowledge management programs, to include but are not limited to: data sources, content analysis, data management, data capture, collaboration, decision support, information dissemination, architecture and methodology for a global products catalogidentify and incubate *data and knowledge*-*based products*, including (but not limited to):responsible for leveraging industry global knowledge base best practices to support the businesspartner with global product management to establish the organization's knowledge management strategy & along with finance define growth and experience working inside the world's largest battery company with relationships with nearly every oem and aftermarket brand in the markets where we operate. Enjoy competitive compensation with performance incentives, full health benefits eligible on day 1, career development and learning, employee assistance program, tuition reimbursement, clarios wellness program, paid holidays, sick days, personal days, and more.you are results oriented with a "do what it takes" attitude. You lead with a hands-on approach to best understand customer needs while empowering the team to execute regionally. You have the ability to think critically and strategically and translate strategy into action*required qualifications*7+ years' experience in consumer data systems, general data system management, managing groups, product, strategic planning and business leadershipdemonstrated experience in creating business value through customer experience, data, insights, or digital platformsexperience working with commercial, product, marketing and it teamsability to clearly communicate at global as well as regional levelexcellent communication, presentation, and leadership skills required. Effectively able to communicate and influence the sales/customer/engineering/operations communities and present recommendations at senior executive levels.excellent problem-solving skill and ability to encourage collaboration across teamsability to be successful in a fast paced, high energy environmentdemonstrated track record of strong leadership with ability to lead a globally diverse team, achieve results through others and successfully lead major project teams.willingness to travel to support job responsibilities as required (anticipate 40-50% travel in this role, to include international travel)
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