Role description
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you will be part of a high-performance team providing 24×7 on-call support for critical saas events.
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* manage daily alerts, check systems, and escalate issues as needed;
* be available in emergencies when team members are unavailable or need assistance;
* document issues and remediation steps;
* proactively create appropriate monitors in the eks/k8s ecosystem;
* deploy to eks/k8s cluster using terraform and helm;
* learn and maintain existing infrastructure running under docker swarm;
* improve infrastructure health by implementing checks and scripts to correct known issues;
* maintain and develop deployment code;
* automate manual tasks;
* implement/integrate new technologies in our cloud infrastructure;
* collaborate with other teams and departments to provide top-notch support and assistance;
* apply customer-centric focus when planning deployments/updates, considering the impact on customers before making changes;
* work closely with support, customer success, migration, and professional services teams to deliver exceptional saas service to customers;
* perform root cause analysis and take necessary corrective actions to prevent issue recurrence;
* create and assign alert-related actions to the appropriate team after investigation;
* handle environment-specific support requests;
* identify and provide automation requirements to enhance root cause analysis.
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requirements
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to succeed in this role, you should have:
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* 2+ years of professional experience;
* experience working with datadog;
* hands-on experience as an aws cloud engineer;
* working knowledge of eks/terraform/helm;
* working experience with docker and docker swarm;
* good understanding of aws iam roles and policies;
* experience logging and monitoring aws resources using cloudwatch logs;
* experience working in a linux environment;
* proficient in bash and/or python scripting;
* a strong understanding of web technologies such as rest apis;
* working experience with monitoring solutions, such as grafana and prometheus;
* excellent oral and written communication skills;
* customer-facing communication skills to effectively explain issues and rcas to customers;
* experience in product/application support for saas-based products;
* understanding of apis, databases, systems architecture, and design;
* designing, implementing, and operating in a devsecops environment;
* excellent communication skills, both written and verbal;
* ability to work independently as well as within a collaborative environment;
* a technical aptitude with the desire to learn new and evolving technologies;
* upper-intermediate english level.
"]site reliability engineer (middle)