Site reliability engineer (senior) id35139
full time | agileengine | mexico
posted on 04/24/2025
job information
city león de los aldama
state/province guanajuato
37000
it services
job description
agileengine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
if you like a challenging environment where you work with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)
responsibilities
* operate and support cloud infrastructure hosted on aws (ec2, s3, networking, security)
* support deployments across staging and production environments
* maintain and improve ci/cd pipelines using gitlab
* manage infrastructure as code using terraform
* configure and manage containerized workloads with docker and kubernetes
* support customer-facing ehr integrations, including vpn setup, troubleshooting, sftp configuration, and mirth-to-iris migrations (training provided)
* participate in incident detection, diagnosis, resolution, and post-mortem processes
* monitor systems and respond to alerts using observability tools (e.g., new relic, wavefront)
* collaborate with software engineering, qa, and devops teams
* participate in on-call rotation with a global team
* ensure all activities comply with hipaa and gdpr regulations
must haves
* 5+ years of experience in sre, devops, or infrastructure roles
* experience with aws infrastructure and related services
* strong understanding of vpn tunneling, sftp, and basic networking
* hands-on experience with terraform, gitlab pipelines, docker, and kubernetes
* familiarity with scripting languages (e.g., bash, python)
* excellent communication and collaboration skills in distributed teams
* proactive with ownership and accountability
* experience with incident response and alerting systems
* willing to collaborate with customer it contacts for ehr tasks
* ability to operate autonomously and mentor others
* willing to work a panama schedule with 8-hour shifts and participate in on-call duties 2–3 days/week, including weekends
nice to haves
* familiarity with mirth and iris (standard ehr platforms)
* experience with tools like bitbucket, codefresh, or ansible
* background in healthcare, life sciences, or regulated industries
* knowledge of infrastructure security best practices
benefits
* professional growth: mentorship, techtalks, and personalized growth plans
* competitive compensation: usd-based salary, education, fitness, and team activity budgets
* exciting projects: modern solutions for fortune 500 clients and top brands
* flextime: flexible schedule, remote and office options
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