Additional information
job number 26043014
job category rooms & guest services operations
location almare a luxury collection resort isla mujeres all-inclusive, carretera garrafon vista alegre, isla mujeres, quintana roo, mexico, 77400
schedule full time
located remotely? N
position type management
job summary
assists the front office manager in administering front office functions and supervising staff on a daily basis. Front office areas include bell/door staff, switchboard and guest services/front desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Candidate profile
education and experience
high school diploma or ged; 2 years experience in the guest services, front desk, or related professional area.
Or
2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major; no work experience required.
Core work activities
maintaining guest services and front desk goals
manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate ex