*job details*
*what are you going to do?*
a customer support specialist is responsible for providing exceptional service to customer by answering their questions, addressing their concerns, and resolving their issues. They act as a liaison between the customer and the company and are the first point of contact for customers seeing assistance.
*how will you do it?*
*handling non-conformities and complaints*
- issue internal complaint and rma if required.
- send customer receipt confirmation of complaint
- follow up and coordinate internally on solution and corrective actions
- inform customer about corrective actions or escalate/involve account manager
- action on solution and corrective actions
- credit-note procedures (doa)
*inquiry handling*
- handle customer questions on deliveries, delays, problems, etc.
- coordinate approach with inside/outside sales representative
- troubleshooting and resolving customer complaints and issues
- gathering customer feedback and passing it along to the appropriate department for improvement.
- keeping accurate records of customer interaction and transactions. (salesforce)
*customer care*
- handle customer questions effectively and in a service-oriented manner
- follow up on actions requested in sales representatives call reports
- inform customers about changed delivery times and equivalent products
*filing & miscellaneous*
- case management in salesforce
- support debtor control on collecting accounts receivable
- keep customer details and price agreements up to date.
- adhering to company policies and procedures.
*what are we looking for?*
- bachelor’s degree in business, international relations or related.
- high english proficiency (written and spoken).
- pc skills - ms office
- communication and interpersonal skills
- problem-solving
- experience in international calls
- knowledge of internal erps.
- multitask and prioritize
- positive and empathetic approach to customer service.
Johnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion.