2 days ago Be among the first 25 applicants
Direct message the job poster from Lone Star Dealer Services
Recovery || Collections || Debt || Loan Servicing || Portfolio Management || Banking || BDC Management || Finance Corporate
Position: Collections Agent
Department: Collections / Accounts Receivable
Location: On-Site (100%)
Employment Type: Full-Time
Reports To: Collections Manager
Job Summary:
Lone Star Dealer Services is looking for a motivated Collections Agent to manage current, and delinquent payments for customers with outstanding loan balances. This is an on-site position where you will work directly with customers to negotiate payment solutions while maintaining compliance with collection laws. Experience in BHPH (Buy Here Pay Here) auto financing is a plus. The idóneo candidate is persistent, professional, and excels in a fast-paced collections environment.
Key Responsibilities:
- Contact customers via phone, email, and mail to collect overdue payments
- Negotiate payment plans, settlements, and payment arrangements
- Document all collection activities accurately in the company's system
- Investigate and resolve account disputes or discrepancies
- Follow up on payment commitments and escalate accounts when necessary
- Adhere to applicable collections regulations and best practices
- Provide updates on account statuses and recovery progress
- Provide a great customer service experience and direct calls to the right department
Qualifications & Skills:
- 1+ years of collections experience (any industry)
- Strong negotiation and communication skills
- Ability to handle difficult conversations professionally
- BHPH (Buy Here Pay Here) experience is a plus, but not required
- Knowledge of collections regulations is a bonus
- 100% On-Site – This is not a remote position
- Performance-based incentives available
- Benefits (According to Mexican Labor Law):
- Base salary + performance bonuses
Legally-mandated benefits:
- IMSS (Mexican Social Security) enrollment
- Annual paid vacation (12 days minimum increasing with tenure) per Mexican law is guaranteed after 1 year employment and requires a bonus of at least 25% of their salary (regular during that vacation).
- Aguinaldo (year-end bonus equivalent to 15+ days salary) this is due 12/20 and prorated before their 12th month of employment
Seniority level
- Seniority level
Entry level
Employment type
- Employment type
Full-time
- Industries
Business Consulting and Services
Referrals increase your chances of interviewing at Lone Star Dealer Services by 2x
Get notified about new Agent jobs in Guadalajara, Jalisco, Mexico.
Guadalajara, Jalisco, Mexico $20,000.00-$27,000.00 1 month ago
Risk Agent - 882 (Mexico Remote or Hybrid)
Guadalajara, Mexico Metropolitan Area 18 hours ago
Guadalajara, Jalisco, Mexico 17 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
📌 Collector Agent
🏢 Lone Star Dealer Services
📍 Centro