Hi there! We are south and our client is looking for a call center agent.
note to applicants
* eligibility: this position is open to candidates residing in latin america.
* application language: please submit your cv in english. Applications submitted in other languages will not be considered.
* professional presentation: we encourage you to showcase your professional experience by including a loom video in the application form. While optional, candidates who provide a video presentation will be given priority.
about the role
we are seeking experienced and motivated call center agents to join a remote customer service team. Agents will handle inbound and outbound calls related to appliance repair services. The key responsibility is to ensure that all relevant customer calls are converted into scheduled service appointments with their technicians. This role requires strong communication skills, sales ability, and attention to detail.
key responsibilities
* handle inbound customer calls with professionalism and empathy.
* collect full customer details (name, phone, address, appliance type, issue).
* clearly explain the service process and secure appointment bookings.
* make outbound calls for follow-ups, confirmations, and rescheduling.
* overcome objections and ensure customers feel confident in booking service.
* accurately enter call details into the crm (servicefusion or similar).
* maintain strong individual and team conversion rates.
* ensure system readiness before each shift (internet, headset, crm access).
work schedule
* full-time: 40 hours per week (5 working days, 2 days off).
* 8-hour shifts, flexible scheduling (may include weekends).
* the weekly schedule is published 3 days in advance.
requirements
* fluent english (spoken and written) — required.
* 3+ years of experience in customer service or call center.
* proven ability to convert calls into scheduled appointments.
* strong sales and persuasion skills.
* professional phone voice, excellent listening and objection-handling.
* reliable home office setup: stable high-speed internet, noise-free environment, quality headset.
* familiarity with crm systems and call center tools.
compensation & incentives
* fixed base salary: $1,000 usd per month (guaranteed for full-time 40 hours/week).
* performance bonus: up to $200 usd per month, based on kpis such as:
*
o conversion rate of customer calls to booked appointments.
o accuracy and completeness of data entry in crm.
o team performance and contribution to overall booking goals.
* total monthly compensation: up to $1,200 usd.
* all vacation, holiday, and sick leave policies are managed directly by the agency.
why join the team
* stable, long-term position with a growing us-based appliance repair company.
* competitive salary with clear performance incentives.
* remote work opportunity from anywhere in latin america.
* professional, supportive, and results-driven team environment.
if this opportunity sounds good to you, please send us your resume.
job details
* seniority level: associate
* employment type: full-time
* job function: customer service and sales
* industries: telecommunications, business consulting and services, and marketing services
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