About tp teleperformance is a global, digital business services company.
we deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
with more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
summary responsible for analyzing information requests, proposing, developing, and implementing automated solutions using microsoft sql and power bi for efficient information delivery.
this role includes maintaining current reports and information globally for dedicated clients.
this in compliance with standard operation procedures established by business intelligence department.
responsibilities
• deploy basic and customizable bi products according to client requests, delivering industry metrics.
• communicate effectively with users, acting as an advisor to provide valuable insights for meeting metrics.
• manage and identify potential risks in client requirements, ensuring client satisfaction.
• act as a strategic consultant for the business intelligence department and internal/external clients.
• analyze information in generated reports to provide actionable insights.
• ensure proper data configuration management and change controls are implemented for clients.
• translate business requirements into specifications for data warehouse and data mart design and configuration.
• synthesize current business intelligence or trend data to support recommendations for action.
• coordinate maintenance and updates of bi tools, databases, dashboards, and processes.
• facilitate the discovery process and generate technical documents.
• provide support in functionality proposals and best practices.
• create data models and analyze requirements.
• build data visualizations that add value to the end user.
• manage and track tasks according to methodology and institutional platforms.
• perform duties with moderate to low supervision.
• collaborate with various department managers and executive teams to build live, daily, weekly reports and dashboards as per their specific needs.
• identify and monitor current and potential customer trends by using business intelligence data and tools.
education and specific training: • bachelor's degree in computer science, software engineering, data science, or related field.
• 3+ years of experience in a similar position.
english proficiency for effective communication (at least b1).
• general business intelligence knowledge.
• mastery of power bi platform administration.
• data engineering with power bi.
• strong knowledge of dax (data analysis expressions).
• proficiency in ms sql server: database management, tables, indexes, stored procedures, functions, and efficient queries.
• teamwork with project management and scrum methodology.
• knowledge of data transformation with sql and ssis (sql server integration services).
• ability to write and manage scripts using c#.
• cozyroc for ssis (desirable)
at tp, consistent with our diversity and inclusion policy, we guarantee that our talent attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.
at tp, we celebrate and value diversity