Your career begins at timken. If you're ready for a challenging career that provides you with the ability to advance personally and professionally, timken offers opportunities to improve the efficiency and reliability of machinery that keeps industry in motion. This position is directly accountable to provide customer service support to timken customers to establish and maintain customer focus and to satisfy customer requirements. This role must drive our efforts to provide support to internal customers (sales, supply chain, finance, among others) and external customers, end users and prospects to achieve business goals.
essential responsibilities
* communicating with customers and sales on specific job requirements, deliveries, quotes, inspection reports and other customer related information.
* follow up for shipping arrangements for incoming and outgoing product.
* logistical support: work with import & export analyst to assure customer deliver requirement.
* estimating: responsible for creating quotes and customer inspection reports based on market pricing. Maintain all special pricing and customer programs and properly state lead times and delivery based on shop load.
* master scheduling: responsible for loading shop schedule to maintain the business goals as they relate to sales, otd and past due.
* responsible for communicating expedite, intercepts or special customer requests and for working with operations to meet the shop schedule.
* business plan achievement: support management team to deliver business plan objectives for shipments, gross margin, on time delivery and cost control, delivering the highest level of responsiveness, reliability, and competence to our customers and distributors.
* communicate with sales representatives and customers to ensure quality and delivery per established kpi's.
* manage outsource and vendor supply chain to ensure supplier on time delivery.
minimum qualifications
* bachelor degree required
* ability to communicate in both english and spanish
* sap knowledge
all qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
help desk – cdmx
position: bilingual help desk analyst cdmx
position summary:
the bilingual help desk analyst is responsible for providing first-level technical support to internal users in both english and spanish. The main objective is to resolve incidents, provide guidance on technological tools, and escalate issues when necessary, ensuring an efficient, clear, and professional support experience.
pay range and compensation package
* pay up to $20,000 mxn (before taxes).
* food vouchers, 30-day aguinaldo, and 35% vacation bonus.
* comprehensive life and medical insurance.
* growth opportunities as we continue to expand
responsibilities:
* respond to technical support requests via tickets, in both english and spanish.
* log, diagnose, and follow up on hardware, software, network, and system access issues, among others.
* escalate complex problems following established procedures.
* maintain clear, empathetic, and professional communication with users.
* document solutions and procedures in the knowledge base.
* monitor compliance with sla and support kpis.
* participate in continuous improvement projects within the support area.
requirements:
* advanced english level (spoken and written).
* minimum 1 year of experience in help desk or technical support roles.
* basic to intermediate knowledge of windows 10/11 operating systems, microsoft 365, among others.
* ability to diagnose technical problems and provide effective solutions.
* customer-oriented, proactive attitude, and ability to work under pressure.
nice to have:
* certifications such as itil foundation, comptia a+, or similar.
* experience with ticketing systems (e.g., zendesk, jira, servicenow, etc.).
* familiarity with corporate environments and it policies.
what would a typical day look like for you as a bilingual help desk analyst in cdmx?
* your day starts by reviewing support tickets in both english and spanish, prioritizing requests like password resets for gorgias and dial tower, network issues, or basic workstation problems. You provide clear, professional technical support and escalate more complex issues following the proper procedures.
* you also handle on-site support—moving equipment or making sure workstations are up to date. Keeping an accurate inventory of devices and accessories in cdmx is part of your routine, as well as reporting any network issues to the appropriate isp.
* while you won't be working with m365 or ws1 from day one, you're constantly learning and growing. Your daily focus is on delivering fast, effective solutions, documenting every case clearly, and contributing to the team's continuous improvement.
help desk
hoy
help desk agent
hoy
service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company’s trouble ticketing system.
* utilizes formal work instruction (wi) documents to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* able to contribute to a high-performing workgroup through collaboration and interpersonal skills
* able to work creatively and analytically in a problem-solving environment
work environment:
the successful candidate will work in a modern office setting in mexico city.
help desk bilingual
hoy
help desk bilingual – azka it consulting (in collaboration with a german automotive parts company)
requirements:
* licenciatura concluida o trunca
* inglés fluido
* 3 años de experiencia en mesa de servicio / servicio al cliente
responsibilities:
* responde a incidentes de soporte entrantes de manera oportuna y profesional
* evalúa problemas entrantes y brinda asistencia con documentación de soporte
* realiza entradas para problemas y mantiene el sistema de seguimiento de incidentes
* completa tareas administrativas requeridas y utiliza procedimientos de escalamiento
* revisa información técnica de los productos admitidos
* utiliza el equipo de laboratorio y otros recursos para resolver problemas
* mantiene certificaciones de la industria
certificaciones deseables: a+, network+, mcts, security +, mcsa, ccna, linux +
trabajo híbrido en naucalpán, estado de méxico (3 días oficina, 2 en casa). Esquema 100% nómina. Salario base según experiencia y certificaciones. Prestaciones superiores a las de la ley.
analista help desk
hoy
azka - it consulting – help desk
perfil: educativo de nivel medio o superior en informática, sistemas computacionales o afín. Más de 2 años de experiencia. Inglés conversacional indispensable.
responsabilidades y beneficios listados, incluyendo esquema 100% nómina, prestaciones de ley y superiores, trabajo híbrido, contratación inmediata y horarios variados.
help desk executive
hoy
somos una aseguradora líder a nivel mundial con más de 150 años de experiencia. Buscamos help desk executive para atender usuarios como punto único de contacto, resolviendo y asesorando necesidades de la operación y dando seguimiento hasta la solución.
perfil buscado y responsabilidades:
* atender y asesorar a usuarios vía teléfono y/o correo, sobre uso de aplicaciones, políticas y procedimientos.
* analizar, documentar y dar seguimiento hasta la solución del incidente.
* desarrollar e implementar análisis de datos y herramientas para optimizar eficiencia y calidad.
* trabajar con la gerencia para priorizar necesidades operativas e información para toma de decisiones.
* localizar y definir oportunidades de mejora de procesos.
* conectado a un teléfono, atención de contingencias y cierre mensual.
* generación de indicadores.
requisitos:
* licenciatura en matemáticas, economía, actuario, ciencias de la computación, gestión de la información o estadística (pasantes o titulados)
* experiencia mínima de 2 años en atención a clientes, análisis de información y soporte operativo
* inglés básico (deseable)
* excel avanzado indispensable; sql básico/medio; power bi
horario y condiciones: trabajo híbrido, salario desde $18,000 mxn mensuales, turnos variados, contratación inmediata, prestaciones de ley y superiores. Este texto incluye información de múltiples roles y empresas para una visión general de posiciones de help desk y servicio al cliente.
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