Job overview:
we are seeking a highly skilled professional to provide comprehensive hr operational support for our global organizations.
this role focuses on adp administration, hr reporting, and process optimization while playing a key role in employee experience through clear communication, timely updates, and seamless service delivery.
essential job functions and responsibilities
adp end-to-end administration
* own all adp processes: hires, rehires, terminations, employee changes, data updates, and reporting.
* ensure data accuracy and compliance across both u.s. and mexico operations.
* troubleshoot and resolve system or process issues promptly.
reporting & data analysis
* build, maintain, and distribute hr reports and dashboards to support decision-making.
* leverage advanced excel skills (vlookup, index/match, pivot tables, macros) for data analysis and reporting automation.
* provide insights and recommendations based on hr metrics and workforce data.
process optimization & documentation
* identify opportunities for process improvement and automation to streamline hr operations.
* maintain up-to-date process documentation, guides, and training materials.
stakeholder communication & support
* partner closely with hr, payroll, and business leaders to deliver timely, accurate, and clear updates.
* present data findings and process updates in a professional and engaging way.
* act as a trusted point of contact for employees and leaders regarding people ops processes.
required skills and qualifications
bachelor's degree or equivalent experience is preferred.
3+ years of experience in people operations, hr services, or hris administration roles.
hands-on experience with adp or similar hris platforms.
high proficiency in excel.
strong interpersonal skills with a high-energy, collaborative, and customer-focused approach.
ability to work independently and manage multiple priorities in a fast-paced environment.
tech-savvy.
intermediate - advanced english proficiency, both written and verbal.
desired skills and qualifications:
experience in shared services operations.
experience in ticketing systems.
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