At factorial, we're looking for a new partner account manager for the french market to help us elevate the company to the next level.
ready to take on the challenge?
the role
as part of the strategy team, you will manage partner relationships, ensure successful implementation of factorial for partners and their clients, and optimize operational processes. Your key challenge will be to meet diverse client needs while maintaining strong partner relationships.
what will you be doing:
1. manage partner relationships as the primary contact, assisting with onboarding, implementation, and troubleshooting.
2. design, deliver, and manage training programs to prepare partners for selling, implementing, and supporting factorial.
3. maintain and improve training formats (live and self-paced) within an lms for scalability.
4. handle partner contracts, invoicing, and upsell/down-sell activities.
5. collect and document product feedback from partners and clients.
6. collaborate with product managers on product improvements based on feedback.
7. manage special projects like api integrations.
8. optimize operational workflows, including ticketing systems and onboarding processes.
9. proactively find ways to ensure partner activation and client success.
10. become an expert on our software quickly and stay updated on product changes.
11. propose solutions to unexpected partner and client requests.
12. translate partner feedback into actionable insights for the product team.
13. speak native-level french.
14. previous experience in partner training, onboarding, implementation, or payroll is highly valuable.
15. 3-5 years of relevant work experience.
16. knowledge of human resources is a plus.
perks of being part of our team
* high-growth, multicultural, and friendly environment.
* save expenses with cobee and get your salary in advance with payflow.
* healthy lifestyle benefits with gympass and private health insurance with alan.
* office breakfast, organic fruit, and free caffeine and tea.
* flexible schedules, pet-friendly policies, and no dress code.
structured career paths & salary from €35,000 to €45,000 ote (80% fixed + 20% uncapped variables).
is this you? Join us and make an impact!
factorial is an all-in-one hr software company founded in 2016. Our mission is to help smes automate hr workflows, centralize people data, and make better decisions. We serve thousands of customers across 60+ countries, with a diverse team of over 1,000 people in barcelona, brazil, mexico, and the us.
* we own it: we take responsibility for every project and make decisions without excuses.
* we learn and teach: we are committed to daily learning and sharing knowledge.
* we partner: decisions are made as a team, built on trust.
* we grow fast: we act swiftly and learn from our mistakes.
want to learn more? Visit our website!
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