Role purpose
this role serves as a
technical expert
on complex and specialized subjects, providing strategic support to management through the analysis, interpretation, and application of critical information. The position contributes directly to achieving divisional and corporate goals and supports or leads key projects by applying deep technical expertise.
key responsibilities
act as a
technical expert
on complex topics within the area of specialization.
source and analyze data from internal and external subject matter experts.
conduct
systematic, in‐depth research and analysis
on issues of varying complexity.
develop, lead, and communicate
effective executive reports
for key stakeholders, including senior leadership.
support or lead strategic projects using best‐practice methodologies.
ensure accurate interpretation and application of technical information for decision‐making.
additional responsibilities (ce scope)
this role also supports activities related to:
ce business control
ce portfolio management
ce business planning
iso compliance
ce operating controls
reporting requirements
ce spend monitoring
ce budget forecasting
audit, risk, monitoring & coordination
governance planning & execution (prioritization)
portfolio planning & execution
benefits & kpi management
portfolio scope & change management
portfolio program performance reporting
quality assurance management
project delivery frameworks, standards & risk
resource management (fte utilization & assignment)
required qualifications
fluent spanish and
strong command of english
.
strongly preferred qualifications
experience in one or more of the following areas:
customer service
customer experience
marketing
user experience
project management
product management
strong knowledge in at least two of the following:
data analysis
process mapping
process design
quality management
project management
go‐to‐market execution
customer experience metrics (including nps)
key competencies
analytical thinking
effective communication
project management
results orientation
executive reporting and synthesis
collaboration and stakeholder management
data‐driven decision‐making
internal & external interactions
regular interaction with business teams, finance, engineering, quality, and senior leadership.
coordination with internal and external subject matter experts depending on project needs.