Head of digital channels (individual customers) country : mexicoit starts heresantander ( ) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey.together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.this is more than a strategic shift.it's a chance for driven professionals to grow, learn, and make a real difference.our mission is to contribute to help more people and businesses prosper.we embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.the difference you makeindividual customers is looking for a head of digital channels based out of corporativo banco santa fe.we're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.key responsibilitiesdefine and execute the digital channel strategy aligned with global vision and local business priorities.translate global digital initiatives into actionable plans for the mexican market.oversee the development and performance of digital platforms (app, web, onboarding), ensuring reliability, security, and excellent ux / ui.foster agile, cross-functional collaboration across business, technology, risk, compliance, marketing, data, and cx.promote innovation using data, analytics, and agile methodologies to enhance customer journeys and accelerate delivery.monitor kpis such as digital adoption, nps, conversion, retention, and transactional behavior.lead and develop high-performing multidisciplinary teams, ensuring alignment, accountability, and continuous learning.represent santander méxico in digital transformation forums and global working groups.key internal relationshipscollaborates closely with retail banking, technology, data & analytics, cx, marketing, legal, and global digital teams to ensure strategic alignment, regulatory compliance, and customer-focused digital solutions.head of retail customers: align the digital channels strategy with the business objectives for individual clients.ensure consistency between the value proposition, business plan, and digital experience.customer experience (cx): design and optimize digital and omnichannel customer journeys centered on the client.measure and enhance nps and the experience at every digital touchpoint.technology: coordinate the technological evolution of digital channels, prioritizing developments and ensuring platform stability, cybersecurity, and scalability.data & analytics: use advanced analytics to understand customers’ digital behavior, drive personalization, and measure adoption, conversion, and channel performance.marketing & communications: align communication and positioning strategies for digital channels, ensuring consistency in messaging and campaigns that drive usage and digital engagement.retail products & segments: integrate financial products within digital channels, optimizing onboarding, cross-selling, and self-service journeys.risk, compliance & legal: ensure that digital initiatives comply with local and global regulations, guaranteeing customer security and trust.people & culture: develop digital capabilities, strengthen agile leadership, attract specialized talent, and promote a digital culture within the team.global digital channels / global retail / digital banking teams: translate global strategy into local execution.decision-making scopedefine digital strategy, investment priorities, platform evolution, organizational structure, and strategic partnerships.define the evolution and strategic focus of digital platforms (app, web, onboarding, and other touchpoints) to meet customer needs, create business value, and maintain competitiveness.approve strategic and high-impact digital initiatives, establishing criteria for prioritization, resource allocation, and delivery timelines.decide on the structure and organization of the digital channels team, defining roles, required capabilities, agile work models, and talent development strategies.select and manage strategic external partnerships (fintechs, technology providers, consultants, global partners) that accelerate digital transformation and innovation across channels.approve performance indicators and success metrics for digital channels (adoption, conversion, nps, retention, transactionality, technical performance) and take corrective actions when necessary.make decisions regarding digital risk management and regulatory compliance in coordination with risk, compliance, and legal areas to ensure security, stability, and reliability of channels.define strategies for communication, positioning, and engagement with digital customers in collaboration with marketing and customer experience.represent the bank in global and local forums, influencing the adaptation of grupo santander's digital policies, standards, and practices to the mexican market context.what you’ll bringour people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We're enabling teams to go beyond by valuing who they are and empowering what they bring.qualificationsprofessional experience: 12 years of progressive leadership experience in digital channels, mobile/web product development, and large-scale platform delivery, including a proven track record of building and operating digital experiences used by millions of customers, strong exposure to the mexican financial ecosystem, and deep expertise in data-driven experimentation, agile execution, and cross-functional team leadership.education: bachelor’s degree in engineering (systems, computer science, industrial, telecommunications) or a related technical field; essential for leading technology-driven digital platforms with strong ux, security, and reliability requirements. Master’s degree preferred (mba, digital transformation, technology management, or data / analytics) to complement technical foundations with strategic, business, and leadership capabilities in a global banking environment.languages: advanced english.hard skills: expertise in digital product development for large-scale platforms; strong analytical and data-driven decision-making capabilities; deep understanding of technology platforms, cybersecurity, and digital architecture.soft skills: strategic and visionary leadership; exceptional cross-functional collaboration and stakeholder influence; strong people leadership and talent development mindset.reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.we value your impact. Your contribution matters, and it's recognized.you can expect a fair, competitive reward package that reflects the impact you create and the value you deliver.we offer more than just a paycheck — our benefits are designed to support your life, your goals and your well-being, now and into the future. Your health is our priority. Through behealthy, our global wellness programme, we promote holistic wellbeing. We know family is everything. That's why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage. We’re enabling our teams to go beyond through global opportunities and broad career paths. We believe in the power of helping. You can dedicate part of your working hours to volunteering. We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.local compliances: santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.what to do next: if this sounds like a role you are interested in, then please apply.ready to take the next step in your journey?Apply today to join our team and help shape the future of digital banking in mexico.#j-ljbffr
#j-18808-ljbffr