Sap basis administrator
hoy
we’re hiring! At cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A great place to work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #welcometocognizant!
we have an exciting opportunity for an exceptional individual to work supporting one of our clients as sap basis administrator.
responsibilities
* manage and oversee the administration of sap s/4hana systems to ensure optimal performance and reliability.
* implement and maintain sap btp solutions facilitating seamless integration and operation across platforms.
* provide support for netweaver abap and java environments optimizing system functionality and user experience.
* conduct regular system audits and performance checks to identify and resolve potential issues proactively.
* collaborate with cross-functional teams to align sap systems with business objectives and enhance operational efficiency.
* develop and execute strategies for sap basis administration ensuring robust system architecture and security.
* monitor system performance metrics and implement improvements to enhance system responsiveness and user satisfaction.
* facilitate communication between technical teams and stakeholders to ensure alignment on system requirements and deliverables.
* lead initiatives to streamline processes within sap environments driving innovation and continuous improvement.
* ensure compliance with industry standards and best practices in sap administration and management.
* provide training and support to team members fostering a culture of knowledge sharing and professional development.
* utilize domain expertise in procure to pay-account payable and finance & accounting to enhance sap system functionality.
qualifications
* possess strong experience in sap s/4hana administration demonstrating proficiency in system management and optimization.
* exhibit expertise in sap btp administration showcasing ability to integrate and maintain complex solutions.
* demonstrate solid skills in sap hana db administration ensuring data integrity and system reliability.
* have experience in netweaver abap / java admin optimizing environments for enhanced performance.
* show proficiency in sap basis administration ensuring robust system architecture and security.
* experience in procure to pay-account payable and finance & accounting is a plus enhancing system functionality.
* ability to work effectively in a hybrid work model balancing remote and in-office responsibilities.
why cognizant?
* improve your career in one of the largest and fastest growing it services providers worldwide
* receive ongoing support and funding with training and development plans
* have a highly competitive benefits and salary package
* get the opportunity to work for leading global companies
* we are committed to respecting human rights and build a better future by helping your minds and the environment
* we invest in people and their wellbeing
* we create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
igualdad de empleo y política de acción afirmativa:
* cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
* at cognizant we believe that our culture makes us stronger!
sap technical basis customer engagement
cuauhtemoc, distrito federal sap
we help the world run better
at sap, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
the role
the digital customer engagement manager (dcem) is responsible for e2e customer engagement and delivery of contractual agreement and services for sap cloud customers of sap enterprise cloud services, mainly focusing on sap s/4hana, private cloud edition deliverables.
the dcem oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The dcem is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with sap. The dcem manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with project leads (pl) and sap enterprise cloud services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle.
key tasks
* supports sales to delivery handover and customer onboarding to sap enterprise cloud services
* initiates digital service kick off for customers
* contributes to onboarding/transitioning customers to ecs
* supports in de-escalations of critical customer situations
* supports critical customer situations in conjunction with major incident management (mim), sap enterprise cloud services customer office teams and sap product support, as applicable
* executes technical feasibility studies / solution reviews (if applicable)
* contributes to customer release and maintenance activities
* supports customers on technical requirements throughout their lifecycle within the sap enterprise cloud services scope of engagement
* executes and supports problem management and continuous improvement
* support customer satisfaction surveys
* reviews sla service credit cases
* supports commercial change requests
* contributes to the liaison with different sap stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
* supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
role requirements
* engineering graduate with minimum 4+ years of work experience as sap technical consultant with 2+ years in customer facing role
* excellent customer focus / networking / relationship building /results-driven / self-organized / decision making
* individual in this role is expected to deliver ‘effective customer communication’ using digital mediums to achieve high customer satisfaction. Strong knowledge of it service management, sap basis and sap application
* hands on experience with sap basis activities, sap release upgrades and infrastructure updates for cloud customers
* good understanding of ecss operations infrastructure, processes and automation tools like spc, tic etc. is a plus
* knowledge of project management fundamentals, itil, lean fundamentals is a plus
* cloud architecture and it technical infrastructure know-how
* understanding of escalation handling and procedures
* experience in working with cross-cultural and cross-functional teams or individuals
* proficiency in english (written and verbal), additional (local) languages are plus
bring out your best
we win with inclusion
sap’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone
sap grc & security senior - abl
senior administrator
hoy
job title: senior administrator
the primary point of contact for internal and external communications on all matters pertaining to c-level executives.
serve as a liaison between the board of directors, senior management teams, and oversee executive outreach and external relations efforts. Organize and coordinate special projects, including travel arrangements, correspondence, and documentation.
key responsibilities
* manage complex calendars, compose correspondence, arrange travel plans, itineraries, and agendas for c-level executives.
* provide seamless communication between c-level executives and internal departments.
* coordinate participation in global conferences, manage travel expenses, and maintain supplier relationships.
* organize internal meetings, quarterly reviews, and annual events, including venue selection, agenda creation, and logistical arrangements.
* support the extended executive team, including the chief people officer.
* prepare and format information for internal and external communication, including memos, emails, presentations, and reports.
* conduct research, collect data, and analyze reports to inform business decisions.
* negotiate with suppliers, maintain relationships, and devise filing systems.
* record, transcribe, and distribute meeting minutes, ensuring confidentiality and discretion.
* identify areas for improvement and implement process changes to enhance efficiency and productivity.
* attend to miscellaneous office needs, including furniture removals, supplies, and parking arrangements.
* exercise discretion and confidentiality when interacting with executive team members.
requirements
* proven experience as a senior executive assistant or similar role.
* experience working with c-level executives or high-net-worth individuals.
* expert written and verbal communication skills.
* demonstrate proactive problem-solving with strong decision-making capabilities.
* ability to work autonomously, meet deadlines, and maintain accuracy and attention to detail.
* self-awareness, accountability, and maturity are essential.
* strong interpersonal skills, ability to build relationships across levels of the organization.
* flexibility to work out-of-hours and across time zones.
* possess solid it skills, particularly in microsoft office, google docs, and other relevant software.
keyword: executiveassistant
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