Overview
director of banquets – convention center is responsible for overseeing and coordinating all banquet and event operations within the convention center and event meeting space, ensuring an exceptional guest and meeting planner experience, optimizing service and overall event experience, evaluating team performance, and ensuring staffing levels aligned with demand.
responsibilities
* overseeing and coordinating all banquet and event activities within the convention center meeting space to guarantee flawless execution.
* maintaining and enhancing customer service levels to ensure ongoing guest and satisfaction.
* regularly analyzing and evaluating guest satisfaction, driving continuous improvements in processes.
* proposing and developing strategies to expand and improve the range and quality of banquet services.
* optimizing sales and controlling costs, identifying opportunities to maximize profitability.
* fostering effective communication and collaborative relationships across all hotel departments, as well as with external clients and suppliers.
* ensuring staffing levels are aligned with operational demand.
* implementing ongoing training programs for the banquet team.
* leading communication meetings, ensuring follow-up and proper documentation of actions and decisions.
* managing team performance in accordance with company policies and procedures.
* recruiting, training, motivating, and developing the banquet team to achieve departmental goals.
* ensuring compliance with hotel security protocols, fire regulations, and all health and safety legislation.
details
* seniority level: director
* employment type: full-time
* job function: administrative, customer service, and other
* industries: hospitality
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