Job title: client account manager (remote)company:zappylocation:remote - mexicorole overviewwe are hiring aclient account managerto support one of zappy's u.s. clients. You will manage a large portfolio of active client accounts and act as the primary point of contact for ongoing communication, coordination, and relationship management.this role is ideal for someone who thrives in afast-paced, client-facing environment, can manage dozens of relationships at once, and takes full ownership of client experience and retention.our clients hireaccount managers on a recurring basis, making this a stable, long-term opportunity with room for growth.key responsibilitiesserve as the primary point of contact for*+ active client accountsmanage day-to-day communication via email, phone, slack, and messaging toolsbuild trust and maintain strong, professional client relationshipscoordinate internally with delivery, marketing, and operations teamstrack client needs, requests, and timelines to ensure smooth executionlead client calls, check-ins, and ongoing support conversationsidentify opportunities toexpand or upsell accountswhen appropriateproactively resolve issues and prevent churnmaintain detailed documentation and updates in internal systemswhat success looks likehigh client satisfaction andstrong retentionclear, timely, professional communicationability to manage high account volume without dropping detailssmooth collaboration with internal teamsrevenue protection and growth through strong account ownershiprequired qualificationsexperience as anaccount manager, client success manager, or client services managerbackground inagency, consulting, or service-based environmentsexcellent english communication skills (written and verbal)strong organization, follow-through, and time managementcomfortable handling a high volume of client relationshipsability to work independently in a remote environmentavailability to worku.s. business hours or significant overlappreferred (nice to have)experience supporting marketing, professional services, or healthcare-related clientsfamiliarity with crms, project management tools, and slack-based teamsupselling or account expansion experiencepay$7–$12 usd per hour, full-time contract, based on experience and performanceabout zappyzappy is a remote hiring and talent operations company that helps high-growth u.s. businesses build elite offshore and nearshore teams. We place top performers into long-term roles where they operate as true extensions of our clients' internal teams.this role is for au.s.-based, fast-growing professional services and marketing companyoperating at high volume.why join zappyfully remote, long-term roleembedded with a high-performing u.s. client teamclear expectations and repeatable workflowsgrowth potential into senior or lead account rolesbacked by zappy's recruiting and support infrastructure#j-*-ljbffr