Customer service representative (inbound call center)
hoy
job title:
customer service ambassador
about the role:we are seeking a highly skilled and motivated individual to provide exceptional customer service in a fast-paced, inbound call center environment.
* assist with account inquiries, basic transactions, and online banking assistance.
* provide solutions to callers' inquiries and meet client expectations.
* resolve routine financial questions, inquiries, and/or problems regarding account status, suspicious transactions, making transfers, payments, or fraud.
* meet quality expectations to ensure customer satisfaction.
candidates will possess the minimum qualifications:
* bachelor's degree or higher in business, management, communications, marketing, or related field preferred.
* minimum one to two years of in-bound, out-bound, or other related call center experience in insurance or banking environment preferred.
this role offers an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences.
help desk
ayer
vacante help desk
¡únete a nuestro equipo!
* trabajo de lunes a viernes de 9 a 18 hrs y sábados de 9 a 13hrs.
* preparatoria terminada
* conocimiento de software, web y conocimiento en terminales punto de venta bancarias.
* facilidad de palabra, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio.
* no es necesario tener experiência, brindamos capacitación previa
actividades a realizar:
* apoyo y soporte a técnicos en campo.
* capacitacion de nuevos tecnicos.
sueldo $9,500
tipo de puesto: tiempo completo
salario: $0,500.00 - 11,000.00 al mes
horario:
* turno de 8 horas
prestaciones:
* uniformes gratuitos
lugar de trabajo: empleo presencial
help desk team leader
ayer
responsibilities:
* the team lead is responsible for directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
* mentoring, evaluating, and training application support engineers
* stepping to handle escalated cases, address technical concerns or problems
* managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues
* liaising with internal customer success managers, product owner, development team, project management, implementation team, whilst being involved in the management of major incidents and performance reporting
* communicating and escalating critical service failures through the senior management teams
* ensuring reviews are fully documented and actions are raised and fulfilled
* being involved in changes to the service operation tools, processes and working practices
* assisting in defining and meeting sla’s and service driven sla’s, as well as updates of the service catalogue
* assisting in building up the services support knowledgebase
* undertaking continuous improvement in the operation
* coordinating with product development and implementation teams to support product updates
* supporting updates to products and services in both staging and production (live) system environments, in compliance with defined procedures
* creating microsoft sql server and oracle databases scripts to identify and correct data integrity issues in customer's data
* identifying opportunities that can improve efficiency of business and technical processes
requirements:
* fluent english
preferred:
* knowledge of microsoft windows server
* knowledge of azure cloud fundamentals
* knowledge of itil best practices
* knowledge of iso 9001 and iso 2700
* familiarity with soc 2 and soc 3 compliance
* jira service desk experience/ team support help desk
* experience working with sql and/or oracle commands and/or queries
* intermediate/advanced knowledge of microsoft office products including excel, access, and sharepoint
* experience reviewing and/or troubleshooting software code
* vacante para nuevo león, méxico
tipo de puesto: tiempo completo
salario: a partir de $30,000.00 al mes
beneficios:
* seguro de gastos médicos mayores
* trabajar desde casa
tipo de jornada:
* turno de 8 horas
idioma:
* inglés (deseable)
it help desk team leader
hoy
we are seeking a highly skilled and experienced it help desk team leader to join our dynamic organization. As a key member of our team, you will be responsible for providing exceptional customer service and technical support.
the ideal candidate will have a strong background in it, excellent communication skills, and the ability to lead and manage a team effectively.
* key responsibilities:
* lead an it help desk team, ensuring prompt and effective support to customers.
* utilize strong communication and customer service skills to resolve complex technical issues.
* develop and maintain technical knowledge of computer hardware, software, operating systems, and networking.
* manage ticketing systems, remote desktop tools, and diagnostic utilities efficiently.
* collaborate with the team to achieve goals and objectives.
requirements
* proven experience as an it help desk support lead or similar role.
* advanced english language skills.
* strong problem-solving and analytical skills.
* ability to multitask and prioritize tasks effectively.
what we offer
* indefinite contract from the first moment.
* competitive salary and benefits package.
* professional development opportunities through training portals and certifications.
* excellent work tools and infrastructure.
new usa call center - customer service
ayer
looking for new options but tired of the same call centers in monterrey?
come and join our new call center! A call center from usa with the best base salary and law benefits! Best and brand new site of operations!
we are in downtown, monterrey! Use “metro” to get there, near central and cuauhtemoc! Forget about going to san pedro or anything far away!
* no medical test needed
* new trainings every week!
activities:
* customer service, billing & soft sales.
* we offer a monthly income of up to $23,400 mxn (including base + bonus), above law benefits, and growth opportunities.
requirements:
* conversational english level
* high school diploma
* 6+ months of call center experience & 18+ years old
* availability to work from 9:00 am to 7:00 pm, from tuesday to saturday (sunday and monday off)
benefits:
* $8,000 mxn monthly base salary (in training and operation) 100% paid training
* performance bonus of up to 30% of base salary.
* fixed rest days on sunday and monday.
* 3,000 mxn in flexible benefits (choose your preference): food vouchers, savings fund, major and minor medical expenses.
* life insurance from the first day.
* above law vacation bonus.
* growth opportunities.
salary: 18,000.00 - 24,000.00 per month
work location: in person
summary
carel is looking for an outgoing, customer service minded individual with a strong hvac knowledge base. This position is responsible for providing technical assistance to carel customers and helps to educate, address concerns, and document customer interactions. This individual is in a unique position to participate in teams created to review, launch and develop new products and revisions, since they have feedback directly from product end users. Great attention to detail and communication skills are vital to this role.
essential duties and responsibilities include the following. Other duties may be assigned. Responsibilities and activities may change at any time with or without notice.
* provide technical assistance applicable to a wide array of carel products directly to our customer base, consisting of oem partners, re-sellers, field technicians, and end users.
* effectively address, resolve, and document customer complaints directed toward carel products, services, and customer commitments.
* evaluate products returned to carel as defective to determine failure mode and complete the necessary documentation.
* participate as needed in core teams assigned to develop, launch, and support new products and revisions to existing products.
qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
education and experience mechanical, mecatronic, electronic engineering degree / associates degree and/or certificate from an accredited technical school, or equivalent experience. Customer service / support experience in hvac, refrigeration systems, or related technical field desired.
language skills strong written and verbal english communication skills are required
mathematical skills ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
reasoning ability the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. A high degree of technical aptitude is required
certificates, licenses, registrations: current valid driver’s license and good driving record. Any hvac/r, or ashrae certifications or registrations a plus.
physical demands the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* while performing the duties of this job, the employee is regularly required to stand.the employee is frequently required to use hands to finger, handle or feel objects, tools, or controls and to climb or balance. The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds.specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.
* practical skills and knowledge of electronics as applicable to the hvac, refrigeration, and climate control industries.
* practical skills and knowledge of electrical circuits as applicable to the hvac, refrigeration, and climate control industries.
* practical skills and knowledge of mechanical and pneumatic systems as applicable to the hvac, refrigeration, and climate control industries.
* experienced communication, customer relationship skills.
* ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.
work environment the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
while performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee must be able to work in a state of constant alertness and in a safe manner.
the noise level in the work environment is usually moderate.
typical office setting
up to 20% travel
carel is an equal opportunity employer.
associate manager, customer support
ayer
uber freight is looking for experienced customer service professionals with a background in transportation management, supply chain and/ or logistics. This associate manager leads a team of customer support and logistics specialists for the canada transportation management team.
essential functions and tasks
* supervise day-to-day activities of team members
* schedule staff and distribute workload
* ensure team members meet daily goals and monitor individual and team performance
* develop and distribute customer and internal performance management reports
* develop, implement and maintain effective processes
* proactively generate and share ideas that lead to process efficiency and customer experience improvement
* develop strong relationships across organization
* develop team members by providing training opportunities, projects, mentoring and coaching
* create and maintain strong team culture in line with uber freight values and behaviors
basic qualifications
* excellent english communication skills - written and verbal
* minimum one year experience in transportation management, logistics, or supply chain
* bachelors degree in progress or complete
experience
* 1 year(s): 1 year in logistics, transportation management, or supply chain
skills
* bilingual english/spanish
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