Randstad sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility.
our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce.
key offerings include managed services provider (msp) programs, recruitment process outsourcing (rpo), and blended workforce solutions.
randstad sourceright offers solutions globally in north america, emea, and apac.
purpose
this role aims to partner with the regional and global bi customers within rsr (who can include but are not limited to data engineering, bi support teams, operational teams, internal teams, and rsr clients) and provide business solutions through data.
this position has operational and technical responsibility for reporting, analytics, and visualization dashboards across all operating companies within rsr.
it will develop processes and strategies to consolidate, automate, and improve reporting and dashboards for external clients and internal stakeholders.
as a business intelligence partner, you will oversee the end-to-end delivery of regional and global account and client bi reporting.
this will include working with data engineering to provide usable datasets, creating dashboards with meaningful insights & visualizations within our bi solution, and ongoing communication and partnering with the bi consumers.
the key to this is that as a business intelligence partner, you will be a commercial and operational expert who can translate data into insights.
you will use this to mitigate risk, find operational and revenue-generating opportunities, and provide business solutions.
key stakeholders
rsr internal stakeholders include but are not limited to c-suite, finance, regional managing directors, vice presidents, and operational account leaders.
rsr external clients.
position summary
development of bi solutions (50%)
responsible for delivering bi solutions for the program.
responsible for ensuring all contractual conditions around reporting, financial elements, sla's, and kpi's are reviewed, understood, and adhered to.
assess operating reality to validate solution requirements and adjust as needed.
implement and reinforce tools, including standards, procedures, and documentation.
ensure the team has living documentation on reporting requirements, data processes, and other program-specific content.
oversee the design and build of insightful, scalable, and actionable visualizations.
develop, document, and maintain a comprehensive quality management program.
build, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.
ensure reporting quality and accuracy by evaluating, integrating, and complementing data sources.
execute continuous process improvement process.
knowledge of general database functions, data storage, data models, sql, and data transfer protocols.
consult (30%)
responsible for being the liaison between the external client, operations teams, and the wider bi teams.
using client data and insights to highlight and provide observations, recommendations, and contribute to ongoing business discussions and decision-making.
analyze the client's data to present the account leadership and client with potential approaches or opportunities for improving service delivery performance and elevating value-added opportunities.
have commercial awareness and work with the account leadership to maximize revenue-generating opportunities.
solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the bi team and demonstrate rsr value.
contribute to the success of a wider global team.
qualify the business needs of each request and use expertise to partner on solutions.
develop strong working relationships with the client stakeholders and account leads.
serve as a functional and technical data visualization and business intelligence subject matter expert.
maintain standards (20%)
work within the agreed parameters aligned to the global method of bi production.
leverage an agile work environment to incorporate new innovative and value components into existing portfolios.
organize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer-facing material.
promote available resources and enterprise tools for operations training/ coaching needs from a bi perspective.
ensure data governance principles and guidelines are being met.
requirements
education
mandatory experience
2+ years of experience in a similar role.
project management and/or process improvement experience.
proficient with an ansi-compliant sql dialect.
proven experience with tableau dashboard development.
ability to turn ambiguous information and unstructured challenges into substantive insights.
preferred experience
5+ years of experience in a similar role.
industry exposure to business process outsourcing and/or workforce planning (e.g., msp/rpo).
knowledge, skills, and abilities
excellent communication and facilitation skills required for various levels throughout external and internal organizations.
excellent presentation skills used in delivering solutions to executive-level clients.
demonstrated continuous improvement, process documentation, and workflow skills.
excellent working knowledge of ms-excel with knowledge of macros and pivot tables.
excellent working knowledge of google products, and visualization tools tableau, etc.
ability to prioritize and manage multiple projects, tasks, and meet deadlines while maintaining quality.
ability to synthesize and analyze information and ideas.
strong drive and commitment to delivering outstanding results.
have the ability to provide value with the use of analytics to help achieve the account's objectives and the client's initiatives.
ability to create meaningful insights and metrics that aligned to business priorities and objectives.
data visualization preferred; ability to interpret data and translate it to non-tech people.
ability to write intermediate sql scripts.
experience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.
experience with analytics tools.
extensive experience in technical client service (i.e. consulting experience).
excellent problem-solving and analytical skills with attention to detail and a well-organized, structured approach to work.
this position will require a live sql assessment.
seniority level
associate
employment type
full-time
job function
information technology
industry
staffing and recruiting
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