Join to apply for the head of account management role at deuna3 weeks ago be among the first 25 applicantsjoin to apply for the head of account management role at deunaget ai-powered advice on this job and more exclusive features.about deunawe are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation.about deunawe are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation.we are currently present all across latam and looking for exceptional talent to join our team and continue revolutionizing the world of payments!Visit https://www.deuna.com/ to learn more about us!The head of account management is responsible for leading the customer success team and ensuring that our customers achieve their desired outcomes through the use of our products. This role involves managing relationships with key stakeholders at deuna’s main clients, developing strategies for customer retention and growth, and collaborating cross-functionally with product and data teams to create value for our customers. The head of customer success will work to enhance the overall customer experience, foster adoption, and drive customer satisfaction to meet business objectives.key responsibilities:leadership and team management: lead and manage a high-performing team of customer success managers (csms) who are responsible for maintaining and enhancing relationships with all active clientsstrategic client relationship management: build and manage relationships with senior stakeholders at strategic client organizations, ensuring their needs are met and value is consistently delivered through our solutionscustomer success strategy development: develop and execute strategies to improve customer experience, drive product adoption, and ensure overall satisfaction and retentionupselling and cross-selling: scale up current customers to acquire updates versions of our product; billing and revenue will be key metrics for this positioncross-functional collaboration: work closely with product, operations and data teams to develop business insights, create information visualization tools, and identify opportunities to improve product features that generate value for our customerscustomer issue resolution: ensure timely and effective resolution of customer issues, managing collaboration between customer support and technology teams to address any challengescustomer satisfaction monitoring: monitor customer satisfaction, proactively identifying areas for improvement in the customer experience and taking corrective actions as necessarydata-driven insights: analyze customer data to identify trends, conversion drivers, and areas where customer success efforts can be improved. Provide actionable insights to leadership and other departmentscustomer success metrics: communicate key performance metrics related to customer success, satisfaction, and retention to the leadership team and stakeholdersclient onboarding and project management: oversee the onboarding process for new clients, ensuring the timely completion of projects and adherence to client requirements, milestones, and deadlinesrequirements:bachelor's degree in business administration, marketing, or a related field.mba or master’s degree in analytics is a plus.7+ years of experience in customer success management, preferably in a saas environment.experience working in ecommerce and proficiency with analytics tools (google analytics, tableau, power bi, or similar). Knowledge of sql is a plus.strong understanding of conversion funnels and conversion driversproven track record of leading and growing a customer success teamexcellent communication, interpersonal, and leadership skills, with a proactive approach to working cross-functionallystrong analytical and problem-solving skills, with a data-driven mindsetability to thrive in a fast-paced, dynamic environmenttechnical aptitude to understand client-facing technical issues and communicate effectively with product and technology teams (without needing to be a technician)what will you find when you join deuna?A multicultural team distributed throughout latamdynamism, agility and constant innovationbeing part of a high-impact solution for an entire regionthe best tools and technology to operatebeing part of the startup culturewe are in full expansion!Benefits:vacations and additional pto ️remote work from anywhereeconomic support for internet and cell phone linewe all own deuna, we offer stock optionsmultidisciplinary, diverse and dynamic teamgrowth and career pathbe part of a dynamic team that's creating the next generation payments platform.join us at deuna!Seniority levelseniority levelnot applicableemployment typeemployment typefull-timejob functionjob functionbusiness development and salesindustriessoftware developmentreferrals increase your chances of interviewing at deuna by 2xget notified about new head of account management jobs in mexico city, mexico.senior director, account management - logisticsmexico city metropolitan area 1 month agomexico city metropolitan area 1 month agomexico city metropolitan area 3 months agomexico city metropolitan area 2 weeks agomexico city metropolitan area 2 months agomexico city metropolitan area 1 month agowe’re unlocking community knowledge in a new way. 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