The field sales representative is an entry-level position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader consumer sales team.
the overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.
responsibilities
establish and maintain high-value accounts by providing expert and professional advice and promoting high-level portfolios and other financial products.
perform the necessary processes, procedures, and verbal dialogues to effectively customize offers and cross-sell an expansive set of products and services to existing customers.
analyze new and existing client interests, problems, and potential need for new products and services.
receive and process service requests for clients to achieve their transfer and have a low percentage of rejections in customer certifications.
develop and maintain product and service knowledge as well as remain current on applicable regulations by attending internal training programs.
achieve or exceed decided sales targets set by management.
adhere to strict laws and regulations governing telesales practices in a complex sales environment.
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
qualifications
2-4 years of relevant experience.
previous experience in financial sales preferred.
proficient computer and technology skills.
consistently demonstrates clear and concise written and verbal communication.
working knowledge of relevant financial regulations.
effective problem-solving and negotiation skills.
demonstrated influencing and relationship management skills.
education
high school diploma or equivalent.
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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view citi's eeo policy statement and the know your rights poster.
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