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dupont na collections team is looking for a credit analyst located in punto polanco, mx. As a credit analyst you’ll manage, and coordinate assigned activities related to all aspects of collections between the company and our clients located in this region. Activities may include email and telephone contact with internal (customer service, credit assessment, sales and business) and external customers in order to keep the account portfolio up to date, to avoid any referral of orders or interruption in the relationship with our customers. Ensure a good analysis of the portfolio to provide a good forecast of what will be collected by the end of the month, so that management is aware of the figures. Monitor customer performance to avoid any credit and collection problems that could affect our relationship with the company and customers. This position will also require a thorough understanding and active involvement in supporting our customer service team and sales team to provide the most effective response when needed, managing a good follow-up of the assigned portfolio.
your key responsibilities will be/what you’ll do:
* manage the given portfolio very closely to ensure collection efforts are accomplished, to prevent any order referral.
* manage a good relationship between customer service and the business and work as a team to solve any issues we might face with our requests to our customers.
* accountable for providing specific reports and timely follow-up to our internal control team in india for reconciliation purposes.
* support on providing evidence on requests as needed for any internal or external audits as requested by management.
job qualifications
* bachelor’s degree or equivalent required.
* proven ability to build and maintain strong relationships with internal and external customers.
* customer satisfaction oriented.
* relevant experience in finance, account receivable or credit areas is required.
* interpersonal, oral and written communication skills in english.
* proven analytical skills (data analysis and interpretation).
* demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
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