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DuPont LATAM Collections team is looking for an Accounts Receivable/Credit Analyst located in Punto Polanco, MX. As an Accounts Receivable/Credit Analyst, you’ll manage and coordinate activities related to collections between the company and our clients in this region. Responsibilities include email and phone contact with internal teams (Customer Service, Credit Assessment, Sales, Business) and external customers to keep the account portfolio up to date, prevent order referrals, and avoid interruptions in customer relationships. You will analyze the portfolio to forecast collections and monitor customer performance to prevent credit and collection issues that could impact our relationships. This role also involves supporting our customer service and sales teams to provide effective responses and follow-up on the assigned portfolio.
Your key responsibilities will be/what you’ll do:
- Manage the portfolio to ensure collection efforts are successful, preventing order referrals.
- Maintain strong relationships between Customer Service and the business, collaborating to resolve issues with customers.
- Provide specific reports and follow-up for internal control team in India for reconciliation.
- Support audit requests by providing necessary evidence as needed.
- Lead monthly meetings with the commercial team to coordinate collections for month-end closing.
Job Qualifications
- Bachelor’s degree or equivalent required.
- Ability to build and maintain strong relationships with internal and external customers.
- Customer satisfaction orientation.
- Excellent interpersonal, oral, and written communication skills in English.
- Strong analytical skills for data analysis and interpretation.
- Flexibility and adaptability in a dynamic, fast-paced environment.
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Note: The additional information about the company’s separation plan and equal opportunity employment statement are relevant but do not directly pertain to the job responsibilities or qualifications, and could be summarized or omitted for conciseness.
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📌 Accounts Receivable/ Credit Analyst
🏢 Dupont
📍 Ciudad de México