Important notesthis position is based on-site in mexico city, cdmx. Remote work is not available for this role.submitted resumes must be in english to be considered.about the rolewe're looking for a host operations specialist to join the team! In this role, you'll work directly with our network of independent contractors (hosts) to teach, equip, and empower them to provide exceptional living experiences for landing members. We are looking for an energetic and passionate individual with strong organizational skills and the ability to manage multiple tasks simultaneously.what you’ll doonboard & source hosts – solicit, source, and onboard cleaning partners and independent contractors, ensuring they meet landing's quality standards.educate & provide corrective action – train hosts and cleaning partners on landing's processes and deliver timely, constructive feedback to maintain service excellence.monitor job coverage – ensure all contracted jobs are claimed and started on time, proactively addressing gaps in coverage.audit job completion & payouts – review job completion accuracy and validate correct payouts for the full fleet of individual contractors and cleaning partners.ensure compliance – monitor and enforce receipt uploading compliance from hosts, maintaining accurate records across the network.what you’ll needability to work from our polanco office — a collaborative, fast-moving environment.english proficiency: fluent (b2-c1)flexible schedule (5 working days, 2 days off)excellent written and verbal communication skillsdetail-oriented with strong organizational skills and attention to detailability to make logical decisions and sound judgment calls under pressurestrong problem-solving skills with the ability to multitask effectivelyability to adapt in a rapidly changing environment at a growing companycompensation & benefitssalary: $18,000 mxn gross per monthgrocery vouchers: $1,500 mxn per monthvacation: 12 days per year (available after 90 days of employment)paid time off (pto): 40 hours per year (available after 30 days of employment)health insurance: major medical (metlife), minor medical (axa keralty), dental, and vision coverageparking: on-site parking for bikes, motorcycles, and carstravel benefit: $750 usd annually in landing stays
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