Support patient access & scheduling technology in healthcarescheduling & enrollment application support analystlocation:colonia del valle, mexico city schedule:monday to friday, 7:00 am - 4:00 pmon site salary:$24,000 mxn - $32,000 mxnabout impact advisors mexico atimpact advisors mexico, we turn passion for healthcare into lasting careers. As part of the impact advisors network in the u.we partner with leading hospitals and healthcare organizations to enhance clinical, financial, and operational outcomes. Your path to a high-impact healthcare career as ascheduling & enrollment application support analyst, you will play a critical role in supporting patient access operations by ensuring epic scheduling and enrollment applications function accurately and efficiently. Your work will directly support patient experience, front-end revenue cycle processes, and operational performance for healthcare organizations.this role is ideal for professionals with experience in patient scheduling, registration, or enrollment who are interested in transitioning into healthcare technology and application support. What you'll do application & end-user support provide high-quality support to end users and stakeholders utilizing epic scheduling and enrollment applications troubleshoot application issues and resolve incidents in a timely manner meet or exceed service-level agreements (slas) ensure all tickets and documentation comply with company standardsepic application configuration & maintenance design, build, test, and maintain epic scheduling and enrollment functionality minimize errors through thorough validation and testing support system updates to maintain performance and reliability collaborate with it teams to ensure seamless integration with other systemstraining & enablementtrain end users on epic scheduling and enrollment workflows provide guidance to improve system adoption and accuracy assist with user documentation and knowledge-sharing materialsworkflow analysis & o...