Role: enterprise voice engineer (voice ai enterprise)location: remote duration: +12 months contract interview: 2 round of video communication skill english and spanish job description enterprise voice engineer (voice ai enterprise) job title enterprise voice engineer job function voice engineer contributor type individual contributor team enterprise voice team seniority intermediate (p2) experience 5+ years (bachelor's) or 3+ years (master's) position overview the enterprise voice engineer (voice ai enterprise) is a hands-on technical role focused on migrating existing amelia customers and partners from their current speech-to-text providers to asr and the enterprise voice gateway (evg). This engineer serves as a critical bridge between the amelia platform's voice capabilities and the complex telephony and voip environments of enterprise clients. The ideal candidate is a highly technical voice and telephony specialist who can operate confidently across sip/voip infrastructure, speech engines, and linux systems. They must be capable of designing architectural solutions, troubleshooting complex integration issues across the full lifecycle, and communicating effectively with both internal teams and external clients under high-stakes conditions. Core responsibilities sip & voice integration configure, test, and maintain session initiation protocol (sip) integrations between the amelia platform and client/partner environments design, validate, and refine architectural solutions within the amelia voice domain, spanning voip, sip, text-to-speech (tts), and speech-to-text (stt) technologies lead migration efforts from legacy speech providers to asr and the enterprise voice gateway (evg) deployment, troubleshooting & lifecycle support assist internal teams, clients, and partners with deployment and troubleshooting of amelia voice solutions analyze and resolve complex issues across all lifecycle stages: inception, implementation, testing, and production perform packet capture analysis to diagnose sip, voip, and ip inter-networking challenges manage and troubleshoot freeswitch (or equivalent) configurations including dialplans, mrcp/sip profiles, and configuration files client & stakeholder engagement support engagement managers in delivering outstanding customer management and crisis management to high-priority amelia customers and partners interact directly with external clients, understand their requirements, and ensure expectations are met throughout engagements communicate architectural recommendations, root-cause analyses, and status updates clearly to both technical and non-technical stakeholders continuous improvement & collaboration collaborate with internal teams to continuously improve the amelia product and its voice components coordinate with external voice vendors and amelia research & development on enhancements and issue resolution contribute to documentation, runbooks, and knowledge base articles for voice infrastructure and integration patterns required qualifications education & experience bachelor's degree in computer science or related field with 5+ years of relevant experience; or master's degree with 3+ years; or phd; or equivalent professional experience 2+ years of hands-on experience as a voip operations engineer or architect 3+ years of experience designing, troubleshooting, operating, and improving large-scale voip infrastructure, specifically sbc clusters and sip/rtp networks voip & telephony skills working knowledge of sip/sips and rtp/srtp protocols hands-on experience with freeswitch (or equivalent) configuration and troubleshooting, including dialplans, configuration files, and mrcp/sip profiles ability to analyze packet captures (e.g., wireshark, tcpdump) to solve complex sip, voip, and ip inter-networking issues experience with sbc (session border controller) clusters and telephony network architecture systems & scripting deep working knowledge of linux administration, tooling, and command-line operations strong proficiency in bash scripting for automation and system management working knowledge of python for scripting and tooling deep working knowledge of git for version control, and familiarity with jira and confluence for project tracking and documentation communication & client skills excellent english communication skills, both oral and written ability to clearly articulate complex technical concepts, architectural decisions, and troubleshooting findings to diverse audiences demonstrated experience interacting with external enterprise clients and managing their expectations composure and effectiveness under pressure, particularly during crisis management and production incident response preferred qualifications working knowledge of speech-to-text (stt) and text-to-speech (tts) engines and their integration patterns working knowledge ofprotocol and web-based troubleshooting techniques experience with firewalls, switches, and pbx systems familiarity with the amelia platform or similar conversational ai voice systems experience with contact center platforms such as amazon connect, avaya, cisco, five9, genesys, nice, 8x8, oracle, ringcentral, twilio, or vonage fluency in spanish (in addition to english) experience with cloud-based voice infrastructure (aws, azure, gcp telephony services) key competencies the following behavioral competencies are critical for success in this role and should be evaluated through behavioral interview questions and reference checks: technical & delivery interpersonal professional quality orientation oral communication accountability attention to detail written communication adaptability problem-solving teamwork continuous learning results orientation customer focus crisis management