We are EPIC people.Royalton Hotels & Resorts is made up of passionate hosts who make vacation dreams come true – from the moment our guests step through the lobby doors until the time they return home.Our ValuesThe success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. #BeEpicThe SuccessFactors Manager will be responsible for managing, configuring, and optimizing SAP SuccessFactors within the organization. This role will lead a first- and second-level support team for users across the Spanish Caribbean and West Indies, ensuring the platform runs efficiently and remains aligned with both business and People & Culture needs.Qualifications- 5–10 years of experience managing SuccessFactors or other HCM systems.- Advanced English (spoken and written).- Regional experience supporting multi-country operations.- Prior leadership experience managing IT or application support teams.- Strong knowledge of P&C; processes and HCM workflows.- Experience managing incidents, problems, and services in enterprise environments.- Lead and manage a team of 4 SuccessFactors support analysts.- Oversee configuration, optimization, and performance of the platform.- Manage escalations of complex technical issues with external technology partners.- Monitor user adoption, proposing both functional and operational improvements.- Ensure compliance with IT standards, security policies, and data governance.- Deliver periodic reports on usage, incidents, and improvements.- Coordinate with internal SAP and P&C; teams for workflow integration and enhancements.- Lead training initiatives and adoption plans for end users.- Stay up to date on SuccessFactors updates and roadmap.Don't miss this opportunity to join the caribbean's fastets growing resort chain and apply now.
📌 ▷ Aplica ya! SuccessFactors Manager
🏢 Royalton Hotels & Resorts
📍 Chetumal