Join to apply for the sr. Spec. Ddit ies database services role at novartis méxico
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join to apply for the sr. Spec. Ddit ies database services role at novartis méxico
summary
the database service delivery lead is a pivotal role that ensures the efficient delivery of database services, with a primary focus on oracle databases and a secondary focus on ms-sql. This role requires hands-on experience in managing escalations, maintaining sla/kpis, and collaborating with database operations leads to support us region coverage. An understanding of aws rds is an added advantage.
about the role
job summary: the database service delivery lead is a pivotal role that ensures the efficient delivery of database services, with a primary focus on oracle databases and a secondary focus on ms-sql. This role requires hands-on experience in managing escalations, maintaining sla/kpis, and collaborating with database operations leads to support us region coverage. An understanding of aws rds is an added advantage.
key responsibilities
* lead the database service delivery activities, ensuring adherence to novartis standards and high-quality support for oracle and ms-sql databases.
* handle escalations effectively, ensuring compliance with slas and kpis.
* work closely with database operations leads to provide seamless service delivery across the us region.
* offer suggestions and solutions in line with novartis standards when required.
* utilize itsm processes to enhance service delivery and drive continuous improvement.
* manage major incidents and collaborate with external vendors to resolve operational challenges.
* drive database operations service improvements through innovative solutions and best practices.
* respond to novartis application/project teams' service requests on time and deliver quality services.
* no internal or external resource management.
* manage database services provided by a third-party vendor.
qualifications
* mandatory prior experience in oracle database management is required, with a good understanding of ms-sql.
* experience with aws rds and cloud database management is highly desirable.
* proficient in itsm processes.
* excellent english communication skills, both written and spoken.
* capable of leading major incident responses and working effectively with external vendors.
education and experience
* bachelor's degree in computer science, information technology, or a related field.
* relevant certifications in oracle and ms-sql are preferred.
* a minimum of 10+ years of experience in database management, with a proven track record in oracle database service delivery.
languages
* english.
why novartis:
helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
join our novartis network:
not the right novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
benefits and rewards:
read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
seniority level
* mid-senior level
employment type
* full-time
job function
* information technology
industries
* pharmaceutical manufacturing
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