It operations management and it asset management engineer
this is a critical role that requires a strong understanding of it operations management and it asset management. The successful candidate will have hands-on experience with servicenow, particularly in the areas of event management, discovery, service mapping, sacm/cmdb, sam, and other modules.
* participate in product lifecycle conversations to ensure alignment with business requirements.
* establish partnerships with operational system administrators and support resources to maintain data flow continuity.
* meet discovery health and service mapping objectives by executing a cmdb maturity model and control plan.
* analyze health monitoring and system data to make recommendations for hardened system security, platform currency, and performance optimization.
* serve as a technical expert for pre-project requirements building and shaping.
* evaluate and assess the impact of new requirements on the platform, current infrastructure, and support operations.
* test and implement system fixes and new capabilities to determine their impact and benefits.
* configure, test, and implement system enhancements and modules as needed.
* execute implementation efforts with operational change and production processes to minimize impact on production and ensure compatibility with other system maintenance activities.
* assess the impact of designed client scripts, business rules, and workflows and partner with operations resources for implementation.
* create and maintain roadmap, system design, and architecture documentation.
* handle operational escalations, including ticket management with the saas provider.
required skills and qualifications
* 7+ years of overall it experience
* 5+ years of total servicenow experience, including first-hand support and/or system administration
* 2+ years of servicenow design and implementation experience across the platform
* working knowledge of servicenow applications, with a focus on it operations management and it asset management
* extensive understanding of integration standards, design, and implementation
* in-depth understanding of cmdb, common service data model, service mapping, and discovery
* experience with servicenow integration hub activity designer, activity packs, and orchestration
* thorough understanding of servicenow integrations, database hierarchies, and design
* knowledge of servicenow's license and entitlement structure
* ability to work cross-functionally to resolve conflicts and priorities
* working knowledge of creating and configuring forms and screen updates in servicenow
* demonstrated use of workflow editor and flow designer
* itil v3/v4 certification or equivalent practical experience
* certified servicenow system administrator
* certified servicenow implementation specialist (a plus)
* bachelor's degree in computer science or related it field
benefits
* our monetary peer-to-peer recognition program celebrates your contributions
* health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs
* company-wide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities
* professional development programs help you grow and achieve your career goals